Mid-West Integrated Health System Selects RoundTable for CRM Implementation Support & Marketing Campaign Design & Execution

Fourth Engagement with Health System to Create Value-Based, Consumer-Oriented Experience 

(Baltimore, MD) December 10, 2018 – RoundTable Strategic Solutions (RoundTable), a boutique growth-oriented healthcare management and IT consulting firm, announces today the fourth consecutive contract with a Mid-West integrated health system to develop a customer experience model that attracts new patients and keeps existing patients within the healthcare system.

The engagement allows RoundTable to leverage strategic marketing, CRM technology and ongoing centralization of services to drive retention and growth.  “Continuing along our strategy roadmap developed at the inception of the partnership and pairing strategic marketing with operational readiness to drive continuous improvement is key in developing a world class Patient Experience,” says Kyle Swarts, Senior Vice President & Partner.  “RoundTable’s methodology and execution approach provides our partner with a deeper understanding of a patient or consumer’s current experience connecting across the health system and executes a future state design enabling a 360-degree view of the patient and customer by aligning Marketing, Centralized Services and Clinical Operations.”

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December 10th, 2018 | , , |

Mid-Atlantic IDN Re-Engages RoundTable for Additional Project: Cerner Implementation and Optimization Efforts

A Mid-Atlantic Integrated Delivery Network has partnered with RoundTable for the fourth consecutive year to assist in managing the system-wide Cerner implementation and optimization efforts. Over the past several years, RoundTable’s Cerner SMEs have supported PowerChart Ambulatory implementation, multi-hospital data migration, Dragon Dictation deployment, specialty MPage development among other projects.

In 2019, eight RoundTable Cerner Analysts will continue to support the organization’s Cerner expansion in several specialized clinical solutions, including: PowerChart Maternity, PowerChart Oncology and SurgiNet Anesthesia.  RoundTable’s Cerner delivery team will also assist with the upcoming Cerner Code Upgrade as well as Optimization for SurgiNet, MPages, Dynamic Documentation, CCL Reports, CORE/ESH and Nursing.

“RoundTable’s delivery and project planning teams have worked with client leadership over the past ten weeks to identify how our existing consulting team could be utilized to best support 2019 Cerner initiatives,” detailed Casey Hafford, RoundTable’s Director of Strategic Accounts. “Our resources have historical knowledge of our client’s processes and system environment which further ensures timely and successful project execution. The consecutive contract extensions for our resources are testaments to our team’s talent and their ability to enhance the overall workflow of the organization.”

Nationally Recognized Academic Physician Group Taps RoundTable’s Cerner PathNet Resource Management Services  

An east coast multi-hospital, multi-specialty academic physician group recently partnered with RoundTable for its Cerner PathNet® resource management needs to support the successful build and implementation of its PathNet application. The Cerner PathNet Analyst Consultant is working closely with the group’s internal informatics staff and end users to maintain current configuration, troubleshoot, and fulfill approved optimization requests.  By executing the relevant application build, validation and maintenance, he will assist in organization’s change management, help identify opportunities for improvement, and will be accountable for achieving the project’s targeted outcomes.

“We are thrilled to share the talents of our Cerner PathNet experts with our clients to assist them in their organizational and growth plans and believe that this new contract for our resource management is a true testament to our solid, knowledgeable experts in all healthcare technology modules,” says Scott Ketchen, President & Managing Partner.

 

November 14th, 2018 | , |

RoundTable to Serve as Interim Executive to Centralize Call Center Functions & Specialty Care Transformation

A community hospital is embracing the shift towards consumerism by centralizing Call Center functions to support a better patient experience and timely access to care for specialties. This growing community hospital engaged RoundTable’s Management Consulting Division to provide strategic advisory and process design to support the physician enterprise during operational specialty care transformation projects.  “We will be assisting in several key areas with a primary focus on centralizing Call Center functions and using our proprietary Analytical tools to aid the change management process and facilitate physician engagement,” says Kyle Swarts, Senior Vice President & Partner.

Clients continue to call on RoundTable to assist their organization in strategizing and implementing Centralized Services in the areas of Call Centers, Revenue Cycle and Hospital Outpatient Scheduling. “Our programmatic approach and ability to leverage our tools to turn data into information, coupled with hands-on operational re-design experience, makes us a unique and desirable partner,” says Kyle Swarts.

RoundTable’s Epic Perm Placement Division Partners with West Coast Academic Medical Center to Hire Seasoned Certified Epic Resolute Cycle Analyst

RoundTable Strategic Solutions recently partnered with a large academic health system to recruit and retain two experienced Certified Epic Revenue Cycle experts to assist the organization with maximizing the features and capabilities of the resolute application. The new hires will play vital roles serving as a Resolute Lead and Sr Resolute Analysts and are expected to make an immediate impact to the Epic project team while serving as a liaison with Revenue Cycle Operations.  Additionally, they will aid in the upcoming system-wide 2018 Epic upgrade and implementation, along with anchoring the Revenue Cycle team for years to come.

“I am always confident in the positive impact our Epic Permanent Placement team has when assisting health systems find full-time Epic experts.   While we are seeing continued growth in our Epic Consulting Practice, we also see and value the importance of identifying full-time candidates for our customers. The candidates we present are eager to be part of the organization, embrace the culture and add value to their teammates for the future,“ says Scott Ketchen, President and Managing Partner.

November 1st, 2018 | , , |

RoundTable and RamaOnHealthcare Transforming the Healthcare Industry Together

RoundTable is thrilled to join the elite roster of sponsors for the RamaOnHealthcare community consisting of their daily health insight newsletter, resourceful website, blog by Rama and filterability analysis of over 7,000 curated articles, white papers and infographics from the industry’s well-respected publications. We will share pertinent industry news with our team and clients on topics that directly align with our core services and create new forms of content and marketing options as a result.

Followers trust RamaOnHealthcare for the ease of use, access, timeliness, consistency, and the spirit and simplicity to which Rama delivers the most important, competitive and innovative news regarding today’s healthcare economy.

“As a marketing executive, I indulge in Rama’s delivery of the most relevant healthcare news daily.  After receiving and reading the newsletter, and using the website’s filterability function for several months, we realized that RamaOnHealthcare was an ideal partner for RoundTable,” says Nicole Halsey, Director of Marketing and Communications. “We are able to apply Rama’s daily distribution of critical content to our own marketing and educational efforts. The time-saving value of having Rama search and distill content into timely, bite-size pieces is invaluable and allows our team to connect with our clients in new ways.  Thanks for enabling and transforming the healthcare industry with us!”

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November 1st, 2018 | , |

RoundTable’s Epic Revenue Cycle Support Team Deployed at Leading West Coast IDN for Optimization Effort

A team of Epic Revenue Cycle subject matter experts kicked off a 6-month engagement earlier this month with a laser-focus on optimization opportunities that will increase the efficiency of staff and financial performance. Over the course of the engagement, the RoundTable project team will:

  1. Assist organizational leadership with Epic ServiceNOW ticket prioritization and resolution
  2. Evaluate current state Epic system set-up and recommend optimization initiatives
  3. Implement Epic workque structure re-design and system build modifications
  4. Provide additional training to staff to ensure best practice use of Epic’s PB Suite

“We continue to add immediate value to our customers by providing seasoned Epic Revenue Cycle consultants who also have hands-on experience running large centralized billing operations,” says Kyle Swarts, Senior Vice President & Partner.

October 29th, 2018 | , |

Casey Hafford Promoted to Director of Strategic Accounts

RoundTable is pleased to announce the promotion of Casey Hafford to Director of Strategic Accounts, in which she will be responsible for assisting the Senior Vice President of Sales & Marketing with managing existing and developing new client relationships, overseeing strategic partnerships, promoting RoundTable’s cores services, and collaborating with the Recruiting team to articulate client consulting needs and interview requirements.

With a five-year tenure in the Recruitment and Delivery division of the company, Casey has proven her ability to bring value to client support by maintaining extensive knowledge of the Healthcare IT landscape, vendor trends, government regulations, and challenges facing healthcare systems that impact patient access, contact centers, revenue cycle and clinical outcomes. Along with her recruitment efforts, Casey connects with healthcare executives who are experiencing system-based issues and are collaborating to identify a well-measured path to resolution.

“We are confident in Casey’s ability to drive retention and growth for our existing clients and align our services with potential health systems in need.  She is a core member of the team, and has established and implemented best-practice recruitment and client support strategies that yield results for our clients and our consultants,” says Scott Ketchen, President and Managing Partner, RoundTable Strategic Solutions.

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October 25th, 2018 | |

RoundTable’s Management Consulting Practice Engaged to Assist Large IDN with Epic Conversion

A large Integrated Delivery Network has partnered with RoundTable to assist the organization with facilitating a comprehensive assessment of its current state revenue cycle management processes while determining gaps in people and processes that require organizational attention and alignment of future state design prior to the Epic go-live. “The appropriate sequencing of events is critical during a large system conversion which is why clients see the value in partnering with an experienced firm,” says Kyle Swarts, Senior Vice President & Partner.

“Leveraging large scale IT conversions creates the ideal opportunity to re-design inefficient processes, collaborate with colleagues on operational re-design and seek opportunities to drive revenue cycle performance and patient experience,” says Kyle Swarts.

Hitting the Road – Continuing Education During Fall Conference Season 2018

It’s fall conference season and RoundTable executives are packing their bags to hit some of the best educational conferences and meetings to learn more about new trends and issues in healthcare IT, Revenue Cycle, marketing engagement, patient experiences.  We will have a presence at the following conferences and events:

Maryland HIMSS Fall Networking Event, Annapolis, MD, September 17

As a corporate sponsor of the Maryland HIMSS, RoundTable is pleased to participate in the annual event featuring a cocktail and networking hour, dinner, keynote presentation and discussion on analytics innovation.

Becker’s Health IT + Revenue Cycle Conference, Chicago, September 19-22

With more than 160 break out sessions in 9 tracks of Health IT and Revenue Cycle topics, our team will gain vast knowledge in improving patient care and revenue opportunities, as well as the top priorities for Health IT and CIOs.  The team will enjoy networking with the brightest minds in Health IT and the Revenue Cycle. (more…)