RoundTable Expands Support for Established Epic IDN to Include Direct Hire and Consulting

Having successfully facilitated multiple Epic Patient Access Analyst FTE placements for a North East established Epic IDN through its Direct Hire division, RoundTable was selected to provide supplemental support for the team through Epic Patient Access Consulting.  Competing Epic optimization and enhancement projects had overextended a successful Epic Patient Access team within a complex environment.  RoundTable’s Epic Patient Access Analyst Consultant will leverage expertise within patient access workflows, best practices, and Epic-specific functionality to alleviate bandwidth strain and allow for on-time completion across numerous projects.

“RoundTable’s ability to succeed in offering both Epic Direct Hire and Epic Consulting resources allows us to holistically support our clients.  We are actively partnered with them to fill gaps on their team, whether short or long-term, without limitation,” advises Lauren Rosenthal, Director of Delivery & Operations.

Consultant Shout Out – Cupid, Radiant & Research ID, Jillian Scribner

RoundTable is excited to give a consultant shout out to Jillian Scribner, Cupid, Radiant and Research ID Analyst. Jillian joined our team in the Spring and draws from 10 years of Clinical experience as an RN working in Cardiovascular Services, Cath Lab, EP Lab and IR Holding area, and PCU. Jillian experienced Epic Go-Lives early in her career, and in 2016 Jillian made the transition to Epic RN Clinical Analyst during her an Epic platform implementation. Her strong clinical background and wonderful personality makes her a natural for both instructional design and teaching. Her experience as an end user helps promote positive adherence and understanding when training. Jillian is currently engaged as a Cupid, Radiant ID,  with a client for post go-live instructional design, training and maintenance.

RoundTable recognizes your contributions to our team and our clients! A big Shout Out to Jillian, you are a wonderful addition to our team!


RoundTable Welcomes Mimi Howie as Senior Director

We are pleased to announce the addition of Mimi Howie, who will be serving as Senior Director, to the RoundTable Strategic Solutions family! In this capacity, Mimi will assist leadership in the management, delivery, and growth of our firm and its service lines through the expansion of our Revenue Cycle, Revenue Integrity Services, and IT Consulting Practices. Additionally, she will be responsible for identifying new service lines aligning to the core services currently offered, participating in prospect meetings for potential clients and collaborating with Art Lopez, Vice President of Sales and Marketing on promotion related initiatives, as well as identifying strategic partnerships which will aid in the development of our Revenue Cycle Service Offering.

With over twenty years of revenue cycle operations experience in both hospital and ambulatory settings, in addition to IT system expertise, Mimi brings a robust knowledge of Revenue Integrity, CDM maintenance and consolidation, medical billing and coding, denials, appeals, and pricing to RoundTable. Moreover, Mimi possesses extensive leadership experience; she has led and developed Revenue Integrity Teams and Programs for large health systems like Ochsner Health System, Trinity Health Network- New England and The Cleveland Clinic—implementing centralized charge capture processes in order to generate a significant gross charge impact, developing CDM functions for the implementation of provider-based billing, providing educational guidance to decrease denial rates and increase collection ratios, and delivering analysis for reimbursement of new service lines.

“We are thrilled that Mimi has joined RoundTable. Her extensive background in healthcare IT and Revenue Integrity strategies is a true asset to our organization and our healthcare partners,” said Art Lopez, Vice President of Sales and Marketing.  “Mimi understands the challenges CFOs and Revenue Cycle teams face in managing clinically driven Revenue Cycle, and we are confident that she will share her talents in maximizing the ROI on our clients’ Revenue Integrity program investments.”

RoundTable Sponsors Beebe Medical Foundation’s Beach Bash

RoundTable is thrilled to sponsor Beebe Medical Foundation’s Beach Bash benefitting Beebe’s Emergency Department in Lewes and the future Emergency Department in Millville, Delaware.  The event will be held on June 8th on the Cape May-Lewes Ferry and will feature dining, dancing, live auctions, and more. Our team is looking forward to attending the event to support the growth of the current and future Emergency Departments for Beebe Medical Foundation.

Beebe Medical Foundation’s mission is to “encourage healthy living, prevent illnesses, and restore optimal health to the people residing, working, or commuting to the communities it serves.”  The foundation strives to raise money to support Beebe Healthcare’s not-for-profit charity that serves the growing community from their generous sponsors and participants for these exciting events.

“We pride ourselves with establishing and maintaining lasting relationships with our clients by supporting their endeavors to provide the best healthcare resources to their communities,” said Scott Ketchen, President and Managing Partner, RoundTable Strategic Solutions. “With a parallel vision of focusing on taking healthcare to the next step by ensuring an excellent patient experience, we are excited to be a sponsoring Beebe Medical Foundation’s biggest summer party of the year!”

May 30th, 2019 | |

Consultant Shout Out – Revenue Cycle Operations Leader, Rhisa Gibbs

RoundTable is proud to give a consultant shout out to Rhisa H. Gibbs, Executive Consultant & Engagement Leader as she approaches her one-year anniversary with RoundTable.  Drawing from 25+ years of Revenue Cycle management, strategic planning and development experience, Rhisa shares her broad knowledge of healthcare Revenue Cycle Management operations, CBO/SBO transformations and regulatory compliance.

Currently, Rhisa is the Executive Consultant & Engagement Leader for the Ambulatory CBO Re-Design, Management & Implementation for a client transitioning from an outsourced RCM platform to managing Revenue Cycle in the CBO using the Epic platform. Rhisa’s hands-on leadership skills and strong revenue cycle management operations background has helped the team accomplish successful results including a fully implemented CBO transformation, decreased AR, improved denials management process, extensive reporting for CFO and leadership team in conjunction with an Epic Go-Live.

In addition to Rhisa’s Executive Leadership experience, she has qualified with her Outrigger Paddling crew to represent California Master Women’s 50 in the IVF World Distance Championship in Mooloolaba, Queensland in August 2019. Best of luck to you and your crew!

RoundTable is grateful for your contributions to our team and our clients! You are a Rockstar!

Summer Internship Program 2019 – Kimberly Kupres Joins the RoundTable Team

Summer has arrived and our team is proud to introduce our new intern to the RoundTable team.  Kimberly Kupres, our summer intern, is a senior at High Point University in North Carolina where she majors in Exercise Science with a Health and Wellness concentration and minors in Marketing.  When she is not studying, she is an avid horseback rider, and has competed in horse shows and joined a polo team associated with Maryland Polo Club.  Upon graduation, Kimberly plans to achieve a sports marketing position with a stimulating team that will advance her knowledge and hope to grow with the company.

After having the time to talk with Nicole Halsey, the Director of Marketing and Communications, Kimberly told us that “she decided to join our team because she was looking for a team that will utilize her skills that she has learned, and advance her knowledge of marketing and social media to help her succeed in her future plans.”  Kimberly continued, “I was attracted to RoundTable because of the collaborative and engaging environment that will inspire me to grow and understand the elements of the healthcare industry through media and marketing aspects.  I am eager to start my time here at RoundTable and contribute my knowledge to the team!”

“The RoundTable team is delighted to have Kimberly on board.  Her knowledge from her marketing courses and previous health-related internships was ideal for this role as we expand our marketing tactics and outreaches,” said Halsey. “Our student internship program gives our student assistants an opportunity to indulge in a real-world professional involvement while enabling them to share their skills, sharpen their abilities and build their portfolio.  It’s such a joy to oversee their experiences and help pave the way for these new young professionals in our industry.”

May 22nd, 2019 | |

Consultant Shout Out – Healthcare IT Leader, Angela Greene

At RoundTable, we recognize that our success is 100% attributable to the professionals we have in the field. With her one-year work anniversary with RoundTable approaching, we shout out Healthcare IT leader extraordinaire, Angela Greene. Angela is a dynamic producer in clinical technology implementations with demonstrated Project Management expertise in medical device integration, alarm management and workflow development.

In May of 2018, RoundTable was engaged by a large Mid-Atlantic IDN to provide Interim Leadership for a Cerner Clinical Applications Manager on FMLA over a period of six months. With a clinical background of 27 years as a Registered Nurse and over 10 years in healthcare IT leadership, Angela was able to dive into a role that required oversight of multiple enterprise-wide implementation and optimization initiatives.


RoundTable Leverages Patient Experience Conferences and Forums

It’s that time of year again! For the start of this spring season, RoundTable will have a presence at several conferences, including: MAHCE Telehealth Program in Columbia, AMGA​ National Conference in National Harbor, the 2019 DVHIMSS Spring Symposium, and ​the 2019 Patient Experience Forum​—​both taking place in Philadelphia.

On March 21, RoundTable representatives will be participating in the Telehealth Program, a one-day event hosted by the Maryland Association of Health Care Executives (MAHCE), a local chapter of the the American College of Health Care Executives (ACHE)​ ​dedicated to “professional development and interchange among senior-level health care executives” as well as a myriad of other health-related professions. Through a panel of experts seasoned in the implementation of telehealth initiatives, this year’s event will focus on the role of virtual technologies, both current and futuristically, in minimizing barriers to the provider-patient relationship​—​enabling our team to better address our clients’ abilities to improve the patient experience, and access to care.

Concurrently on March 21, our team will be travelling to Philadelphia to attend the 2019 Spring Symposium organized by the Delaware Valley chapter of HIMSS (DVHIMSS). With its theme “​The Patient-Provider Experience: Beyond the Point of Care”, the one-day event will give our representatives an opportunity to assess the impact of various data tools on today’s patient-provider experience, further honing their competencies to strategically improve patient care as well as consumer engagement.


March 20th, 2019 | , |

RoundTable Activation Project Manager Will Coordinate Implementation Logistics for Acquired Community Hospital 

RoundTable was selected to provide Activation Project Management for an East Coast, multi-facility IDN which will be implementing its centralized Epic application at a newly acquired community hospital.  The Epic Activation Project Manager will forecast and ultimately implement activation support schedules, staff, facilitation of activation activities and management across multiple activation sites.  She will maintain comprehensive project documentation, closely tracking outcomes against estimates, and mitigating any potential risks through strategic partnership and communication across client teams and leadership.

“It’s tempting to underestimate the volume of work and forethought that is required for the Go-Live event itself.  Detailed project management around resource planning, change control, progress and risk mitigation are absolutely critical in the process, well in advance of any transition date,” advises Lauren Rosenthal, Director of Delivery & Operations.

RoundTable Listed Among 20 Most Promising Healthcare Consulting Companies in 2019

In February’s Healthcare Special of CIOReview, a magazine notable for its reporting on enterprise information technology, RoundTable Strategic Solutions was listed as one of “The Top 20 Most Promising Healthcare Consulting/Service Companies” for the year. The accolade came after a rigorous assessment of healthcare service providers by a panel of hospital and health system CEOs, CIOs, and vice presidents, alongside CIOReview’s own editorial board. RoundTable garnered attention for being an “End-To-End full-service healthcare IT, Revenue Cycle and operational change management consulting firm serving the market where clients and patients are the focal points of each engagement.”

“We’re very grateful for the recognition,” says Scott Ketchen, President, RoundTable Strategic Solutions. “The successes we bring to our clients are a reflection of our values, and the methodology we employ in our core service areas—Strategic Growth and Execution with HCRM, Patient Engagement/Access, Revenue Cycle Performance, and Talent Acquisition. We will continue to be committed to aiding healthcare providers in their pursuit of optimum care for their patients.”