RoundTable Leverages Patient Experience Conferences and Forums

It’s that time of year again! For the start of this spring season, RoundTable will have a presence at several conferences, including: MAHCE Telehealth Program in Columbia, AMGA​ National Conference in National Harbor, the 2019 DVHIMSS Spring Symposium, and ​the 2019 Patient Experience Forum​—​both taking place in Philadelphia.

On March 21, RoundTable representatives will be participating in the Telehealth Program, a one-day event hosted by the Maryland Association of Health Care Executives (MAHCE), a local chapter of the the American College of Health Care Executives (ACHE)​ ​dedicated to “professional development and interchange among senior-level health care executives” as well as a myriad of other health-related professions. Through a panel of experts seasoned in the implementation of telehealth initiatives, this year’s event will focus on the role of virtual technologies, both current and futuristically, in minimizing barriers to the provider-patient relationship​—​enabling our team to better address our clients’ abilities to improve the patient experience, and access to care.

Concurrently on March 21, our team will be travelling to Philadelphia to attend the 2019 Spring Symposium organized by the Delaware Valley chapter of HIMSS (DVHIMSS). With its theme “​The Patient-Provider Experience: Beyond the Point of Care”, the one-day event will give our representatives an opportunity to assess the impact of various data tools on today’s patient-provider experience, further honing their competencies to strategically improve patient care as well as consumer engagement.


March 20th, 2019 | , |

RoundTable Listed Among 20 Most Promising Healthcare Consulting Companies in 2019

In February’s Healthcare Special of CIOReview, a magazine notable for its reporting on enterprise information technology, RoundTable Strategic Solutions was listed as one of “The Top 20 Most Promising Healthcare Consulting/Service Companies” for the year. The accolade came after a rigorous assessment of healthcare service providers by a panel of hospital and health system CEOs, CIOs, and vice presidents, alongside CIOReview’s own editorial board. RoundTable garnered attention for being an “End-To-End full-service healthcare IT, Revenue Cycle and operational change management consulting firm serving the market where clients and patients are the focal points of each engagement.”

“We’re very grateful for the recognition,” says Scott Ketchen, President, RoundTable Strategic Solutions. “The successes we bring to our clients are a reflection of our values, and the methodology we employ in our core service areas—Strategic Growth and Execution with HCRM, Patient Engagement/Access, Revenue Cycle Performance, and Talent Acquisition. We will continue to be committed to aiding healthcare providers in their pursuit of optimum care for their patients.”

Intern Program Is Back Up and Running – Kayla Sembly Joins the RoundTable Team

For the third consecutive year, we are pleased to host our Marketing Internship for the spring. The internship program seeks creative, forward thinkers interested in learning about and contributing to our healthcare IT marketing team. This year’s intern, Kayla Sembly, is a senior undergraduate hailing from Swarthmore College where she majors in Philosophy, and minors in Film & Media Studies with a concentration in Pre-Medicine. Apart from her studies, she has served as a Child Life volunteer at Johns Hopkins Pediatric Emergency Department, and brings a foundation in creative fiction and non-fiction writing from New York University. She plans to pursue medicine at the University of Pennsylvania this fall.

When asked what attracted her to working with RoundTable, she says, “I really wanted to work in a collaborative and engaging environment that advanced and inspired the human cause and element through healthcare media and support—as well as expand my knowledge on the vastness of contributors to the healthcare industry outside of the hospital. Having had the opportunity to talk extensively with Nicole Halsey, the Director of Marketing and Communications, about the goals and objectives of the organization, I could see that RoundTable emulated my aspirations perfectly!” Furthermore, Kayla says she is excited to be joining RoundTable’s amazing cohort, and looks forward to a season of growth and learning!


January 31st, 2019 | |

Healthcare IT Conference Travel Begins

It’s conference season again, and we are gearing up for an exciting winter that will take us to Wyoming, Florida, Maryland and beyond!

RoundTable Strategic Solutions will have a presence at HealthCare Summit at Jackson Hole, HIMSS19, AMGA National Conference, HFMA “Beyond the Hospital Walls” Conference, and local events with Maryland HIMSS chapter and that of the HIMSS NJ and Delaware Valley.

From January 30 to February 3, RoundTable representatives will be attending and sponsoring the HealthCare Summit at Jackson Hole in Wyoming, a unique association of senior healthcare executives who join to build personal relationships with other industry influencers, enrich and deepen their professional network and learn from others in a peer-to-peer setting. The 8th annual summit welcomes more than 80 attendees including a select group of senior healthcare executives across all industry segments who will also participate in the Healthcare Roundtable led by Leavitt Partners to discuss the current and relevant topic: Industry Implications of the Risk Shift.


January 30th, 2019 | , |

RoundTable Sponsors HealthCare Summit at Jackson Hole

From January 30 to February 3, RoundTable representatives will be attending and sponsoring the HealthCare Summit at Jackson Hole in Wyoming, a unique association of senior healthcare executives who join to build personal relationships with other industry influencers, enrich and deepen their professional network and learn from others in a peer-to-peer setting.

The 8th annual summit welcomes more than 80 attendees including a select group of senior healthcare executives across all industry segments who will also participate in the Healthcare Roundtable led by Leavitt Partners to discuss the current and relevant topic: Industry Implications of the Risk Shift.

“Creating impactful and lasting professional relationships is a leading goal for both RoundTable Strategic Solutions and the Healthcare Summit at Jackson Hole. It has been an honor to sponsor this event as it has become one of the most important healthcare industry events to which we commit,” says Kyle Swarts, Senior Vice President, RoundTable Strategic Solutions.  “This summit allows us to recognize the value of alternative venues for healthcare leadership collaboration.”

January 30th, 2019 | , , |

Consultant Shout Out – Epic Radiant/Cupid Consultants

Shout Out to an outstanding team of RoundTable Epic Radiant / Cupid consultants, who are winding down an extremely successful Epic Radiant / Cupid implementation project!  Cardiovascular and Radiology are exceedingly complex specialties, with numerous considerations — workflow, application, and integration standpoints. This talented team was critical to the successful unification of varied workflows in multiple legacy applications to a single Epic platform, concurrent with a full inpatient/revenue cycle implementation.  In addition to the many application-related contributions these consultants make, they each bring to the client a collaborative approach to deploy best practices and a patient demeanor, mentoring client teams and sharing their “lessons learned.”

LaTonya Green, Epic Radiant / Cupid Analyst Consultant, utilized her clinical and leadership background with deep Cupid functionality knowledge from the outset of the project through GoLive.  Her tireless efforts around complex structured reporting build, and re-build, ultimately paid off in the form of provider satisfaction and engagement.

Merry Lovejoy, Epic Radiant / Cupid Analyst Consultant, was engaged on the project with the GoLive deadline looming large, and immediately dove into the Radiant build tasks critical to success.  She worked across modalities, implementing intricate rule logic, identifying and troubleshooting inconsistencies, all the while leveraging her vast body of clinical radiology and ultrasound knowledge and gentle persistence.

Christie Smith, Epic Radiant/Cupid Instructional Design Consultant, brought consistent enthusiasm and initiative through the implementation project.  Outside of client direction, Christie takes it upon herself to identify areas of uncertainty among those she educates, making sure to initiate comprehensive dialogue and create educational content tailored to meet individual needs. Her years of Epic application experience compliment her years of radiology clinical experience and serve her well as she educates and mentors.

Tonya, Merry, and Christie, the RoundTable team is every bit as grateful for your contributions as our client!

December 20th, 2018 | , , |

Mid-West Integrated Health System Selects RoundTable for CRM Implementation Support & Marketing Campaign Design & Execution

Fourth Engagement with Health System to Create Value-Based, Consumer-Oriented Experience 

(Baltimore, MD) December 10, 2018 – RoundTable Strategic Solutions (RoundTable), a boutique growth-oriented healthcare management and IT consulting firm, announces today the fourth consecutive contract with a Mid-West integrated health system to develop a customer experience model that attracts new patients and keeps existing patients within the healthcare system.

The engagement allows RoundTable to leverage strategic marketing, CRM technology and ongoing centralization of services to drive retention and growth.  “Continuing along our strategy roadmap developed at the inception of the partnership and pairing strategic marketing with operational readiness to drive continuous improvement is key in developing a world class Patient Experience,” says Kyle Swarts, Senior Vice President & Partner.  “RoundTable’s methodology and execution approach provides our partner with a deeper understanding of a patient or consumer’s current experience connecting across the health system and executes a future state design enabling a 360-degree view of the patient and customer by aligning Marketing, Centralized Services and Clinical Operations.”


December 10th, 2018 | , , |

Mid-Atlantic IDN Re-Engages RoundTable for Additional Project: Cerner Implementation and Optimization Efforts

A Mid-Atlantic Integrated Delivery Network has partnered with RoundTable for the fourth consecutive year to assist in managing the system-wide Cerner implementation and optimization efforts. Over the past several years, RoundTable’s Cerner SMEs have supported PowerChart Ambulatory implementation, multi-hospital data migration, Dragon Dictation deployment, specialty MPage development among other projects.

In 2019, eight RoundTable Cerner Analysts will continue to support the organization’s Cerner expansion in several specialized clinical solutions, including: PowerChart Maternity, PowerChart Oncology and SurgiNet Anesthesia.  RoundTable’s Cerner delivery team will also assist with the upcoming Cerner Code Upgrade as well as Optimization for SurgiNet, MPages, Dynamic Documentation, CCL Reports, CORE/ESH and Nursing.

“RoundTable’s delivery and project planning teams have worked with client leadership over the past ten weeks to identify how our existing consulting team could be utilized to best support 2019 Cerner initiatives,” detailed Casey Hafford, RoundTable’s Director of Strategic Accounts. “Our resources have historical knowledge of our client’s processes and system environment which further ensures timely and successful project execution. The consecutive contract extensions for our resources are testaments to our team’s talent and their ability to enhance the overall workflow of the organization.”

Nationally Recognized Academic Physician Group Taps RoundTable’s Cerner PathNet Resource Management Services  

An east coast multi-hospital, multi-specialty academic physician group recently partnered with RoundTable for its Cerner PathNet® resource management needs to support the successful build and implementation of its PathNet application. The Cerner PathNet Analyst Consultant is working closely with the group’s internal informatics staff and end users to maintain current configuration, troubleshoot, and fulfill approved optimization requests.  By executing the relevant application build, validation and maintenance, he will assist in organization’s change management, help identify opportunities for improvement, and will be accountable for achieving the project’s targeted outcomes.

“We are thrilled to share the talents of our Cerner PathNet experts with our clients to assist them in their organizational and growth plans and believe that this new contract for our resource management is a true testament to our solid, knowledgeable experts in all healthcare technology modules,” says Scott Ketchen, President & Managing Partner.


November 14th, 2018 | , |

RoundTable to Serve as Interim Executive to Centralize Call Center Functions & Specialty Care Transformation

A community hospital is embracing the shift towards consumerism by centralizing Call Center functions to support a better patient experience and timely access to care for specialties. This growing community hospital engaged RoundTable’s Management Consulting Division to provide strategic advisory and process design to support the physician enterprise during operational specialty care transformation projects.  “We will be assisting in several key areas with a primary focus on centralizing Call Center functions and using our proprietary Analytical tools to aid the change management process and facilitate physician engagement,” says Kyle Swarts, Senior Vice President & Partner.

Clients continue to call on RoundTable to assist their organization in strategizing and implementing Centralized Services in the areas of Call Centers, Revenue Cycle and Hospital Outpatient Scheduling. “Our programmatic approach and ability to leverage our tools to turn data into information, coupled with hands-on operational re-design experience, makes us a unique and desirable partner,” says Kyle Swarts.