Mid-West Integrated Health System Selects RoundTable for CRM Implementation Support & Marketing Campaign Design & Execution

Fourth Engagement with Health System to Create Value-Based, Consumer-Oriented Experience 

(Baltimore, MD) December 10, 2018 – RoundTable Strategic Solutions (RoundTable), a boutique growth-oriented healthcare management and IT consulting firm, announces today the fourth consecutive contract with a Mid-West integrated health system to develop a customer experience model that attracts new patients and keeps existing patients within the healthcare system.

The engagement allows RoundTable to leverage strategic marketing, CRM technology and ongoing centralization of services to drive retention and growth.  “Continuing along our strategy roadmap developed at the inception of the partnership and pairing strategic marketing with operational readiness to drive continuous improvement is key in developing a world class Patient Experience,” says Kyle Swarts, Senior Vice President & Partner.  “RoundTable’s methodology and execution approach provides our partner with a deeper understanding of a patient or consumer’s current experience connecting across the health system and executes a future state design enabling a 360-degree view of the patient and customer by aligning Marketing, Centralized Services and Clinical Operations.”

(more…)

December 10th, 2018 | , , |

Mid-Atlantic IDN Re-Engages RoundTable for Additional Project: Cerner Implementation and Optimization Efforts

A Mid-Atlantic Integrated Delivery Network has partnered with RoundTable for the fourth consecutive year to assist in managing the system-wide Cerner implementation and optimization efforts. Over the past several years, RoundTable’s Cerner SMEs have supported PowerChart Ambulatory implementation, multi-hospital data migration, Dragon Dictation deployment, specialty MPage development among other projects.

In 2019, eight RoundTable Cerner Analysts will continue to support the organization’s Cerner expansion in several specialized clinical solutions, including: PowerChart Maternity, PowerChart Oncology and SurgiNet Anesthesia.  RoundTable’s Cerner delivery team will also assist with the upcoming Cerner Code Upgrade as well as Optimization for SurgiNet, MPages, Dynamic Documentation, CCL Reports, CORE/ESH and Nursing.

“RoundTable’s delivery and project planning teams have worked with client leadership over the past ten weeks to identify how our existing consulting team could be utilized to best support 2019 Cerner initiatives,” detailed Casey Hafford, RoundTable’s Director of Strategic Accounts. “Our resources have historical knowledge of our client’s processes and system environment which further ensures timely and successful project execution. The consecutive contract extensions for our resources are testaments to our team’s talent and their ability to enhance the overall workflow of the organization.”