Fourth Engagement with Health System to Create Value-Based, Consumer-Oriented Experience 

(Baltimore, MD) December 10, 2018 – RoundTable Strategic Solutions (RoundTable), a boutique growth-oriented healthcare management and IT consulting firm, announces today the fourth consecutive contract with a Mid-West integrated health system to develop a customer experience model that attracts new patients and keeps existing patients within the healthcare system.

The engagement allows RoundTable to leverage strategic marketing, CRM technology and ongoing centralization of services to drive retention and growth.  “Continuing along our strategy roadmap developed at the inception of the partnership and pairing strategic marketing with operational readiness to drive continuous improvement is key in developing a world class Patient Experience,” says Kyle Swarts, Senior Vice President & Partner.  “RoundTable’s methodology and execution approach provides our partner with a deeper understanding of a patient or consumer’s current experience connecting across the health system and executes a future state design enabling a 360-degree view of the patient and customer by aligning Marketing, Centralized Services and Clinical Operations.”

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