RoundTable to Serve as Interim Executive to Centralize Call Center Functions & Specialty Care Transformation

A community hospital is embracing the shift towards consumerism by centralizing Call Center functions to support a better patient experience and timely access to care for specialties. This growing community hospital engaged RoundTable’s Management Consulting Division to provide strategic advisory and process design to support the physician enterprise during operational specialty care transformation projects.  “We will be assisting in several key areas with a primary focus on centralizing Call Center functions and using our proprietary Analytical tools to aid the change management process and facilitate physician engagement,” says Kyle Swarts, Senior Vice President & Partner.

Clients continue to call on RoundTable to assist their organization in strategizing and implementing Centralized Services in the areas of Call Centers, Revenue Cycle and Hospital Outpatient Scheduling. “Our programmatic approach and ability to leverage our tools to turn data into information, coupled with hands-on operational re-design experience, makes us a unique and desirable partner,” says Kyle Swarts.

RoundTable’s Management Consulting Practice Engaged to Assist Large IDN with Epic Conversion

A large Integrated Delivery Network has partnered with RoundTable to assist the organization with facilitating a comprehensive assessment of its current state revenue cycle management processes while determining gaps in people and processes that require organizational attention and alignment of future state design prior to the Epic go-live. “The appropriate sequencing of events is critical during a large system conversion which is why clients see the value in partnering with an experienced firm,” says Kyle Swarts, Senior Vice President & Partner.

“Leveraging large scale IT conversions creates the ideal opportunity to re-design inefficient processes, collaborate with colleagues on operational re-design and seek opportunities to drive revenue cycle performance and patient experience,” says Kyle Swarts.

Hitting the Road – Continuing Education During Fall Conference Season 2018

It’s fall conference season and RoundTable executives are packing their bags to hit some of the best educational conferences and meetings to learn more about new trends and issues in healthcare IT, Revenue Cycle, marketing engagement, patient experiences.  We will have a presence at the following conferences and events:

Maryland HIMSS Fall Networking Event, Annapolis, MD, September 17

As a corporate sponsor of the Maryland HIMSS, RoundTable is pleased to participate in the annual event featuring a cocktail and networking hour, dinner, keynote presentation and discussion on analytics innovation.

Becker’s Health IT + Revenue Cycle Conference, Chicago, September 19-22

With more than 160 break out sessions in 9 tracks of Health IT and Revenue Cycle topics, our team will gain vast knowledge in improving patient care and revenue opportunities, as well as the top priorities for Health IT and CIOs.  The team will enjoy networking with the brightest minds in Health IT and the Revenue Cycle. (more…)

RoundTable Selected by Mid-West Integrated Health System to Redesign and Optimize OP Centralized Scheduling Services

After its successful facilitation of a comprehensive CRM Vendor Selection and assessment of the current physician and hospital call center functions at a community health system located in the mid-west, RoundTable was selected to standardize and centralize hospital outpatient scheduling processes.

“Exhibiting the need for centralized operations is becoming a trend among systems in the healthcare industry.  It’s up to us to share our expertise and resources to make a change and provide the playbook and solutions that will provide a better overall patient experience,” said Denise Cuddeback, Senior Vice President, Management Consulting Services.  “By working with this health system in the journey towards centralization of key operational functions, we are ensuring that their patients have timely access to care and services in the community they serve.”

“We are thrilled to continue sharing our recommendations and best practices with this health system, and believe that this new contract of services is a true testament to our quality of work and expertise in this market space of Healthcare Customer Experience and Relationship Management,” said Kyle Swarts, Senior Vice President & Partner.

March 15th, 2018 | , |

RoundTable Expands Healthcare Management Consulting Service Line

RoundTable Strategic Solutions (RoundTable), Baltimore based, nationally recognized full-service healthcare IT, Revenue Cycle and operational change management consulting firm, announces today the expansion of one of its service lines during its fifth year of business.  The company is also pleased to introduce new key team members.

Consumerism has disrupted major industries including retail, financial services and now healthcare.  As a result, health systems and physician groups are taking a closer look at how they solve for Patient Access, Growth, Retention, Experience and Transparency.

“Patients want a seamless, connected and synchronized experience they have come to expect in other service industries,” said Denise Cuddeback, RoundTable’s Senior Vice President, Management Consulting Services. “Consumers will choose value on their own terms and health systems must continue to address consumer demands and expectations.  This starts by recognizing that we, the delivery systems, often don’t truly understand what problems we are solving for, nor the reality of the complexity and culturally-charged challenges to successfully execute on enterprise wide transformations of this degree.”

Our team of experts recognized this need for healthcare systems and physician groups – big and small – and are designing tailored management strategies for clients, aimed at retaining existing customers, and strategically gaining new. Healthcare Customer Experience & Relationship Management (HCxRM) is among RoundTable’s core services. Our team of strategic and operational experts provide health systems and physician groups a deeper understanding of their patient and customer’s healthcare journey. We develop strategic designs and operational execution plans, including organizational readiness necessary to improve that experience across the care continuum. (more…)

February 22nd, 2018 | , |

Mid-Atlantic Health System Selects RoundTable’s Cerner Clinical Team for 6 Month Optimization Project

RoundTable Strategic Solutions continues to expand its Cerner Consulting Practice and has been engaged by a leading Mid-Atlantic health system to drive a large scale EHR optimization initiative that includes both inpatient and ambulatory applications.  RoundTable will serve in the following optimization roles: Clinical PM, SurgiNet/Anesthesia, Dynamic Documentation Analyst, PowerChart Ambulatory/Health Maintenance Analyst, and Cerner CORE Analyst.

(more…)

January 4th, 2018 | , |

RoundTable Continues to Expand Its Team with New Director

RoundTable Strategic Solutions expands its team with the addition of Mike Schwob, Director of Management Consulting. With more than 10 years of industry knowledge and experience, Mike provides expertise in primary care strategic growth and marketing analytics.  His principal professional focus areas include consumer-centric analytics, Access and convenience, unique primary care growth analytics, program evaluation and management, Marketing ROI attribution and CRM analytics.  (more…)

November 15th, 2017 | , |