RoundTable Activation Project Manager Will Coordinate Implementation Logistics for Acquired Community Hospital 

RoundTable was selected to provide Activation Project Management for an East Coast, multi-facility IDN which will be implementing its centralized Epic application at a newly acquired community hospital.  The Epic Activation Project Manager will forecast and ultimately implement activation support schedules, staff, facilitation of activation activities and management across multiple activation sites.  She will maintain comprehensive project documentation, closely tracking outcomes against estimates, and mitigating any potential risks through strategic partnership and communication across client teams and leadership.

“It’s tempting to underestimate the volume of work and forethought that is required for the Go-Live event itself.  Detailed project management around resource planning, change control, progress and risk mitigation are absolutely critical in the process, well in advance of any transition date,” advises Lauren Rosenthal, Director of Delivery & Operations.

Consultant Shout Out – Epic Radiant/Cupid Consultants

Shout Out to an outstanding team of RoundTable Epic Radiant / Cupid consultants, who are winding down an extremely successful Epic Radiant / Cupid implementation project!  Cardiovascular and Radiology are exceedingly complex specialties, with numerous considerations — workflow, application, and integration standpoints. This talented team was critical to the successful unification of varied workflows in multiple legacy applications to a single Epic platform, concurrent with a full inpatient/revenue cycle implementation.  In addition to the many application-related contributions these consultants make, they each bring to the client a collaborative approach to deploy best practices and a patient demeanor, mentoring client teams and sharing their “lessons learned.”

LaTonya Green, Epic Radiant / Cupid Analyst Consultant, utilized her clinical and leadership background with deep Cupid functionality knowledge from the outset of the project through GoLive.  Her tireless efforts around complex structured reporting build, and re-build, ultimately paid off in the form of provider satisfaction and engagement.

Merry Lovejoy, Epic Radiant / Cupid Analyst Consultant, was engaged on the project with the GoLive deadline looming large, and immediately dove into the Radiant build tasks critical to success.  She worked across modalities, implementing intricate rule logic, identifying and troubleshooting inconsistencies, all the while leveraging her vast body of clinical radiology and ultrasound knowledge and gentle persistence.

Christie Smith, Epic Radiant/Cupid Instructional Design Consultant, brought consistent enthusiasm and initiative through the implementation project.  Outside of client direction, Christie takes it upon herself to identify areas of uncertainty among those she educates, making sure to initiate comprehensive dialogue and create educational content tailored to meet individual needs. Her years of Epic application experience compliment her years of radiology clinical experience and serve her well as she educates and mentors.

Tonya, Merry, and Christie, the RoundTable team is every bit as grateful for your contributions as our client!

December 20th, 2018 | , , |

RoundTable’s Epic Perm Placement Division Partners with West Coast Academic Medical Center to Hire Seasoned Certified Epic Resolute Cycle Analyst

RoundTable Strategic Solutions recently partnered with a large academic health system to recruit and retain two experienced Certified Epic Revenue Cycle experts to assist the organization with maximizing the features and capabilities of the resolute application. The new hires will play vital roles serving as a Resolute Lead and Sr Resolute Analysts and are expected to make an immediate impact to the Epic project team while serving as a liaison with Revenue Cycle Operations.  Additionally, they will aid in the upcoming system-wide 2018 Epic upgrade and implementation, along with anchoring the Revenue Cycle team for years to come.

“I am always confident in the positive impact our Epic Permanent Placement team has when assisting health systems find full-time Epic experts.   While we are seeing continued growth in our Epic Consulting Practice, we also see and value the importance of identifying full-time candidates for our customers. The candidates we present are eager to be part of the organization, embrace the culture and add value to their teammates for the future,“ says Scott Ketchen, President and Managing Partner.

November 1st, 2018 | , , |

RoundTable’s Epic Revenue Cycle Support Team Deployed at Leading West Coast IDN for Optimization Effort

A team of Epic Revenue Cycle subject matter experts kicked off a 6-month engagement earlier this month with a laser-focus on optimization opportunities that will increase the efficiency of staff and financial performance. Over the course of the engagement, the RoundTable project team will:

  1. Assist organizational leadership with Epic ServiceNOW ticket prioritization and resolution
  2. Evaluate current state Epic system set-up and recommend optimization initiatives
  3. Implement Epic workque structure re-design and system build modifications
  4. Provide additional training to staff to ensure best practice use of Epic’s PB Suite

“We continue to add immediate value to our customers by providing seasoned Epic Revenue Cycle consultants who also have hands-on experience running large centralized billing operations,” says Kyle Swarts, Senior Vice President & Partner.

October 29th, 2018 | , |

RoundTable’s Management Consulting Practice Engaged to Assist Large IDN with Epic Conversion

A large Integrated Delivery Network has partnered with RoundTable to assist the organization with facilitating a comprehensive assessment of its current state revenue cycle management processes while determining gaps in people and processes that require organizational attention and alignment of future state design prior to the Epic go-live. “The appropriate sequencing of events is critical during a large system conversion which is why clients see the value in partnering with an experienced firm,” says Kyle Swarts, Senior Vice President & Partner.

“Leveraging large scale IT conversions creates the ideal opportunity to re-design inefficient processes, collaborate with colleagues on operational re-design and seek opportunities to drive revenue cycle performance and patient experience,” says Kyle Swarts.

Consultant Shout Out – Lorna Dunbar, Certified EPIC HIM Project Manager/Builder

Lorna Dunbar, a Certified Epic HIM Project Manager/Builder,  describes herself as “not your average consultant,” and we couldn’t agree more!  Lorna is the quintessential HIT consultant, marrying an in-depth knowledge of operations and Epic and 3rd-party application functionality related to all things Health Information Management (HIM), a professional “grace under pressure” delivery, fine-tuned analytic approach to solve complex problems, and a fantastic sense of humor.  Her HIM expertise extends through Clinical Applications and Revenue Cycle, and Lorna effectively understands and communicates the downstream impacts of proposed solutions to identify the one best-suited to address the challenge.

In her almost 4 years of engagement with RoundTable, Lorna has served multiple roles, including Epic HIM Project Manager, Lead Build/Integration Consultant, and Interim IT Operations Leader.  Throughout her tenure in these roles, Lorna has successfully executed countless jobs on behalf of the client, repeatedly demonstrating patience, flexibility, collaboration, and a “no job too big or too small” mentality.  She mentors client IT and operations staff to equip them with the tools to be successful in their roles, and lends her SME perspective to our RoundTable internal team.

We are so fortunate to have you on the RoundTable team, Lorna.  Thank you for all that you do!

Epic Practice Continues to Grow – Access, Revenue Cycle, Clinical Applications & Reporting

RoundTable Strategic Solutions Epic Consulting Practice continues to grow by providing experienced certified resources and operational consultants to four (4) NEW customers in January! Our new customers represent a variety of healthcare systems, academic medical centers and services organizations throughout the country utilizing the Epic platform. We are providing consultants to assist with a variety of engagements including:

  • Cadence, Prelude & ADT Implementation & Operational Re-Design
  • Resolute PB Project Management
  • Beacon & Willow Clinical Pharmacist
  • Clarity Reporting

“New and existing clients continue to partner with RoundTable and see that we aren’t just another consulting firm. Our consultants and their ability to deliver, coupled with our account management and culture, creates a positive experience for our customers,” says Kyle Swarts, Senior Vice President and Partner.

February 7th, 2018 | |

RoundTable Strategic Solutions Assists National IDN with Epic Patient Access Optimization

One of RoundTable’s Senior Epic Patient Access Consultants has been engaged with a nationally recognized IDN to optimize their Patient Access process within their Epic implementation.  Bringing a longitudinal knowledge of Epic application functionality and Patient Access Best Practices, RoundTable Consultants are able to guide client organizations in deploying an application solution that meets their Patient Access business needs from both operational and applications-based perspectives.  Improvements within Patient Access workflows and leveraging optimal application functionality therein positively impact ultimate reimbursement and Patient Engagement at the point of service.

March 6th, 2017 | |

RoundTable Engaged by Regional IDN as Epic Implementation Sole-Source Partner for Both Direct Hire and Consulting

When a mission-based IDN formalized their Epic implementation strategy, they chose to directly hire as many Epic-Certified applications FTE resources as they could accommodate to both execute the implementation and continue to support their application permanently.  Utilizing this approach, the organization would then supplement their implementation team with Consultants only as absolutely necessary.   Faced with the daunting task of identifying Epic-Certified permanent resources on a tight timeline, while also maintaining legacy systems and providing supplemental implementation Consultant support, the organization chose to engage with RoundTable to sole-source their implementation support.  RoundTable will serve as a strategic partner, leveraging the combined power of our contract consulting and direct hire divisions and the rich network of Epic talent acquired through years of value-driven HIT-centric communication.

Epic-Certified talent is a limited commodity.  Direct Hire solutions can drastically reduce the overall cost of application implementation/optimization/support, and can provide positive work/life/travel balance for resources who are ready for their next permanent opportunity.  In an extremely tight market for talent, the combined RoundTable Permanent and Consulting Search and Delivery teams can identify candidates previously unavailable to an organization.  RoundTable is proud to offer a range of options to the talent in our network – we can offer value to those ready for a permanent/project career change, those looking for a consulting opportunity, and those who are just looking for insight regarding industry trends and interview process best practices.

March 1st, 2017 | |

RoundTable Strategic Solutions Engaged by National IDN to Assist with Epic Revenue Cycle Implementation

Bridging the gap between the Epic application and operational teams can pose challenges for organizations implementing Epic. RoundTable has been engaged by a nationally recognized IDN to help with their Resolute PB and HB implementation. “Our consultants have a unique skill set and bring best practices to each engagement. Clients look to us to serve as a strategic partner and guide them through the implementation process” says Scott Ketchen, Managing Partner and CEO.

November 21st, 2016 | |