Mid-West Integrated Health System Selects RoundTable for CRM Implementation Support & Marketing Campaign Design & Execution

Fourth Engagement with Health System to Create Value-Based, Consumer-Oriented Experience 

(Baltimore, MD) December 10, 2018 – RoundTable Strategic Solutions (RoundTable), a boutique growth-oriented healthcare management and IT consulting firm, announces today the fourth consecutive contract with a Mid-West integrated health system to develop a customer experience model that attracts new patients and keeps existing patients within the healthcare system.

The engagement allows RoundTable to leverage strategic marketing, CRM technology and ongoing centralization of services to drive retention and growth.  “Continuing along our strategy roadmap developed at the inception of the partnership and pairing strategic marketing with operational readiness to drive continuous improvement is key in developing a world class Patient Experience,” says Kyle Swarts, Senior Vice President & Partner.  “RoundTable’s methodology and execution approach provides our partner with a deeper understanding of a patient or consumer’s current experience connecting across the health system and executes a future state design enabling a 360-degree view of the patient and customer by aligning Marketing, Centralized Services and Clinical Operations.”

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December 10th, 2018 | , , |

Hitting the Road – Continuing Education During Fall Conference Season 2018

It’s fall conference season and RoundTable executives are packing their bags to hit some of the best educational conferences and meetings to learn more about new trends and issues in healthcare IT, Revenue Cycle, marketing engagement, patient experiences.  We will have a presence at the following conferences and events:

Maryland HIMSS Fall Networking Event, Annapolis, MD, September 17

As a corporate sponsor of the Maryland HIMSS, RoundTable is pleased to participate in the annual event featuring a cocktail and networking hour, dinner, keynote presentation and discussion on analytics innovation.

Becker’s Health IT + Revenue Cycle Conference, Chicago, September 19-22

With more than 160 break out sessions in 9 tracks of Health IT and Revenue Cycle topics, our team will gain vast knowledge in improving patient care and revenue opportunities, as well as the top priorities for Health IT and CIOs.  The team will enjoy networking with the brightest minds in Health IT and the Revenue Cycle. (more…)

RoundTable Selected by Mid-West Integrated Health System to Redesign and Optimize OP Centralized Scheduling Services

After its successful facilitation of a comprehensive CRM Vendor Selection and assessment of the current physician and hospital call center functions at a community health system located in the mid-west, RoundTable was selected to standardize and centralize hospital outpatient scheduling processes.

“Exhibiting the need for centralized operations is becoming a trend among systems in the healthcare industry.  It’s up to us to share our expertise and resources to make a change and provide the playbook and solutions that will provide a better overall patient experience,” said Denise Cuddeback, Senior Vice President, Management Consulting Services.  “By working with this health system in the journey towards centralization of key operational functions, we are ensuring that their patients have timely access to care and services in the community they serve.”

“We are thrilled to continue sharing our recommendations and best practices with this health system, and believe that this new contract of services is a true testament to our quality of work and expertise in this market space of Healthcare Customer Experience and Relationship Management,” said Kyle Swarts, Senior Vice President & Partner.

March 15th, 2018 | , |

RoundTable Keeps Learning and Networking – AMGA Conference in Phoenix

With almost half of the physician workday spent on EHRs and administrative desk work, RoundTable is working to alleviate the link between EHR efficiency and provider burnout. “We are looking forward to learning more about the efforts from Lehigh Valley Health Network on this topic during the AMGA’s annual conference in Phoenix,” said Art Lopez, RoundTable’s Regional Vice President.  “We will take this time at AMGA to network with healthcare leaders in hopes of bettering our nation’s approach to patient care and share thoughts about our Healthcare Customer Experience and Relationship Management (HCxRM) service line.”

March 7th, 2018 | , |

Team Members Hit the Road to HIMSS18

Several members of the RoundTable team will be packing their bags and heading to Las Vegas for the HIMSS18 Conference from March 5-9.  The key trend of the conference – patient engagement – aligns with RoundTable’s expanded service line, HCxRM (Healthcare Customer Experience & Relationship Management).  Throughout the conference, the team will attend symposiums, summits, educational sessions, and networking events.

March 4th, 2018 | , |

RoundTable’s Healthcare Customer Experience & Relationship Management (HCxRM) Services Utilized by Nationally Recognized Physician Organization

As Health Systems and Physician Groups embrace “healthcare consumerism” they need to take a closer look at how they are solving for Patient Access, Growth, Retention, Experience, and Price Transparency. A nationally recognized physician group engaged RoundTable Strategic Solutions to begin the fundamental steps required for health systems to prepare and embrace the national shift towards “healthcare consumerism.”

“Consumers will choose value on their own terms and health system leadership must begin addressing consumer demands and expectations. RoundTable is ensuring its customers are on the leading edge of creating a value-based consumer-oriented patient experience,” says Denise Cuddeback, Senior Vice President and leader of RoundTable’s HCxRM consulting services. (more…)

January 9th, 2018 | , |