RoundTable Extends Partnership with New England-Based Health System for Interim Director of Coding Operations

RoundTable has extended its partnership with a​ New England comprehensive integrated health system, where our selected consultant serves as the Interim Director of Coding Operations. In this capacity, she will continue to collaborate with the Senior Vice President of Revenue Cycle to identify internal talent who can be coached and mentored to fulfill permanent leadership roles in the development of a high performing Coding team and structure. Additionally, she provides oversight and strategic vision on operational and financial decisions and performance pertaining to Coding for the health system’s Physician and Ambulatory Services Organization. Furthermore, our expert works closely with providers to improve coding efforts and accuracy through coding audits.

“It’s amazing when you have the opportunity to make a positive contribution to a client’s revenue management operations through the leadership of one of our key consultants, and the value enables our partnership to be extended.  By managing the health system’s Coding efforts and internal team, she is supporting and improving the health system’s financial stability,” says ​Scott Ketchen, President, RoundTable Strategic Solutions.

RoundTable Welcomes Mimi Howie as Senior Director

We are pleased to announce the addition of Mimi Howie, who will be serving as Senior Director, to the RoundTable Strategic Solutions family! In this capacity, Mimi will assist leadership in the management, delivery, and growth of our firm and its service lines through the expansion of our Revenue Cycle, Revenue Integrity Services, and IT Consulting Practices. Additionally, she will be responsible for identifying new service lines aligning to the core services currently offered, participating in prospect meetings for potential clients and collaborating with Art Lopez, Vice President of Sales and Marketing on promotion related initiatives, as well as identifying strategic partnerships which will aid in the development of our Revenue Cycle Service Offering.

With over twenty years of revenue cycle operations experience in both hospital and ambulatory settings, in addition to IT system expertise, Mimi brings a robust knowledge of Revenue Integrity, CDM maintenance and consolidation, medical billing and coding, denials, appeals, and pricing to RoundTable. Moreover, Mimi possesses extensive leadership experience; she has led and developed Revenue Integrity Teams and Programs for large health systems like Ochsner Health System, Trinity Health Network- New England and The Cleveland Clinic—implementing centralized charge capture processes in order to generate a significant gross charge impact, developing CDM functions for the implementation of provider-based billing, providing educational guidance to decrease denial rates and increase collection ratios, and delivering analysis for reimbursement of new service lines.

“We are thrilled that Mimi has joined RoundTable. Her extensive background in healthcare IT and Revenue Integrity strategies is a true asset to our organization and our healthcare partners,” said Art Lopez, Vice President of Sales and Marketing.  “Mimi understands the challenges CFOs and Revenue Cycle teams face in managing clinically driven Revenue Cycle, and we are confident that she will share her talents in maximizing the ROI on our clients’ Revenue Integrity program investments.”

Consultant Shout Out – Revenue Cycle Operations Leader, Rhisa Gibbs

RoundTable is proud to give a consultant shout out to Rhisa H. Gibbs, Executive Consultant & Engagement Leader as she approaches her one-year anniversary with RoundTable.  Drawing from 25+ years of Revenue Cycle management, strategic planning and development experience, Rhisa shares her broad knowledge of healthcare Revenue Cycle Management operations, CBO/SBO transformations and regulatory compliance.

Currently, Rhisa is the Executive Consultant & Engagement Leader for the Ambulatory CBO Re-Design, Management & Implementation for a client transitioning from an outsourced RCM platform to managing Revenue Cycle in the CBO using the Epic platform. Rhisa’s hands-on leadership skills and strong revenue cycle management operations background has helped the team accomplish successful results including a fully implemented CBO transformation, decreased AR, improved denials management process, extensive reporting for CFO and leadership team in conjunction with an Epic Go-Live.

In addition to Rhisa’s Executive Leadership experience, she has qualified with her Outrigger Paddling crew to represent California Master Women’s 50 in the IVF World Distance Championship in Mooloolaba, Queensland in August 2019. Best of luck to you and your crew!

RoundTable is grateful for your contributions to our team and our clients! You are a Rockstar!

RoundTable Listed Among 20 Most Promising Healthcare Consulting Companies in 2019

In February’s Healthcare Special of CIOReview, a magazine notable for its reporting on enterprise information technology, RoundTable Strategic Solutions was listed as one of “The Top 20 Most Promising Healthcare Consulting/Service Companies” for the year. The accolade came after a rigorous assessment of healthcare service providers by a panel of hospital and health system CEOs, CIOs, and vice presidents, alongside CIOReview’s own editorial board. RoundTable garnered attention for being an “End-To-End full-service healthcare IT, Revenue Cycle and operational change management consulting firm serving the market where clients and patients are the focal points of each engagement.”

“We’re very grateful for the recognition,” says Scott Ketchen, President, RoundTable Strategic Solutions. “The successes we bring to our clients are a reflection of our values, and the methodology we employ in our core service areas—Strategic Growth and Execution with HCRM, Patient Engagement/Access, Revenue Cycle Performance, and Talent Acquisition. We will continue to be committed to aiding healthcare providers in their pursuit of optimum care for their patients.”

RoundTable’s Management Consulting Practice Engaged to Assist Large IDN with Epic Conversion

A large Integrated Delivery Network has partnered with RoundTable to assist the organization with facilitating a comprehensive assessment of its current state revenue cycle management processes while determining gaps in people and processes that require organizational attention and alignment of future state design prior to the Epic go-live. “The appropriate sequencing of events is critical during a large system conversion which is why clients see the value in partnering with an experienced firm,” says Kyle Swarts, Senior Vice President & Partner.

“Leveraging large scale IT conversions creates the ideal opportunity to re-design inefficient processes, collaborate with colleagues on operational re-design and seek opportunities to drive revenue cycle performance and patient experience,” says Kyle Swarts.

Hitting the Road – Continuing Education During Fall Conference Season 2018

It’s fall conference season and RoundTable executives are packing their bags to hit some of the best educational conferences and meetings to learn more about new trends and issues in healthcare IT, Revenue Cycle, marketing engagement, patient experiences.  We will have a presence at the following conferences and events:

Maryland HIMSS Fall Networking Event, Annapolis, MD, September 17

As a corporate sponsor of the Maryland HIMSS, RoundTable is pleased to participate in the annual event featuring a cocktail and networking hour, dinner, keynote presentation and discussion on analytics innovation.

Becker’s Health IT + Revenue Cycle Conference, Chicago, September 19-22

With more than 160 break out sessions in 9 tracks of Health IT and Revenue Cycle topics, our team will gain vast knowledge in improving patient care and revenue opportunities, as well as the top priorities for Health IT and CIOs.  The team will enjoy networking with the brightest minds in Health IT and the Revenue Cycle. (more…)

Leading Pacific Northwest Healthcare System Partners with RoundTable to Serve as Interim Director of Revenue Cycle Operations

A leading healthcare system, serving both urban and rural communities throughout the Pacific Northwest, has engaged RoundTable Strategic Solutions to serve as the Interim Director of Revenue Cycle Operations.  As the Interim Director, our senior Revenue Cycle consultant is working in collaboration with the System VP of Revenue Cycle to oversee the Revenue Integrity and CDM department and team. Together, with the staff and other operational leadership, she will mitigate risk to revenue and financial performance.

She is responsible for assisting with building and enhancing the Revenue Integrity team by providing on-going maintenance and analysis of the existing CDM; optimizing workflows, developing policies and procedures, and staffing requirements; evaluating CDM mappings; and strengthening stability in a denials management program.

“As a true leader in the industry, our consultant was the perfect choice to serve in this interim position.  She consistently proves to be a mentor to internal and external constituents with whom she works,” says Art Lopez, Regional Vice President.  “The ability for a health system to work with a consultant in an interim position is an invaluable resourcing approach as they can share best practices, develop strategy and programs that improve overall financial and operational performance, and more importantly,  provide mentorship to internal resources that have the skill set to move into leadership roles within the organization over time.”

To learn more about Interim Healthcare Operations & IT Resources, visit our two-part blog series “Accelerating Change with Interim Healthcare Executive Leadership.” Part 1 and Part 2

Consultant Shout Out – Peggy Perkins-Fricks, Cerner Revenue Cycle Training Coordinator

RoundTable celebrates Peggy Perkins-Fricks, Cerner Revenue Cycle Training Coordinator, as our newest Consultant Shout-Out!

Peggy draws from 20 years of Training/Adult Learning experience, combining it with her broad knowledge of healthcare Revenue Cycle Management operations, Cerner Patient Accounting-specific functionality and her hands-on leadership skills.  Most recently, Peggy has designed and executed the Training Plan for our client’s impending Cerner Patient Accounting implementation – uniting clinical and financial data within a single Cerner platform.  Executing and effectively training for any Revenue Cycle Management application transition is a daunting project. In most circumstances, adopting Cerner’s Clinically-Driven Revenue Cycle methodology significantly increases the complexity of the required cultural/operational shift to yield a successful implementation.  Peggy was able to tackle this multi-faceted challenge directly with poise, determination, and a warm smile.

In just shy of two years working with RoundTable, Peggy has been presented with four requests for extension.  Her current client describes her as a “strong asset to our team,” which affirms not only the successful execution of her professional duties, but also her collaborative, team-centric approach to those duties.

Peggy, in addition to your positive impact on the clients with whom you’re engaged, you are an all-around asset to the RoundTable team, and we are grateful to work with you!

June 13th, 2018 | , |

Consultant Shout Out – Lorna Dunbar, Certified EPIC HIM Project Manager/Builder

Lorna Dunbar, a Certified Epic HIM Project Manager/Builder,  describes herself as “not your average consultant,” and we couldn’t agree more!  Lorna is the quintessential HIT consultant, marrying an in-depth knowledge of operations and Epic and 3rd-party application functionality related to all things Health Information Management (HIM), a professional “grace under pressure” delivery, fine-tuned analytic approach to solve complex problems, and a fantastic sense of humor.  Her HIM expertise extends through Clinical Applications and Revenue Cycle, and Lorna effectively understands and communicates the downstream impacts of proposed solutions to identify the one best-suited to address the challenge.

In her almost 4 years of engagement with RoundTable, Lorna has served multiple roles, including Epic HIM Project Manager, Lead Build/Integration Consultant, and Interim IT Operations Leader.  Throughout her tenure in these roles, Lorna has successfully executed countless jobs on behalf of the client, repeatedly demonstrating patience, flexibility, collaboration, and a “no job too big or too small” mentality.  She mentors client IT and operations staff to equip them with the tools to be successful in their roles, and lends her SME perspective to our RoundTable internal team.

We are so fortunate to have you on the RoundTable team, Lorna.  Thank you for all that you do!

Consultant Shout Out – Etosha McGee, Revenue Integrity Leader

As one of Healthcare’s premiere Revenue Integrity consultants and leaders, Etosha McGee is our featured Consultant Shout Out of the Week.

Etosha leverages her deep Revenue Cycle operations experience in both the hospital and ambulatory settings, her IT expertise, and strong leadership skills to support clients in developing and enhancing Revenue Integrity programs and teams throughout the country. She has an incredible ability to understand all aspects of the Revenue Cycle from such a strategic perspective that allows her to lead high performing teams and develop robust programs.

Expectations for Etosha always seem to be high due to her strong background and experience, but she somehow always seizes to exceed them. Clients, colleagues and friends know her to be progressive, intellectual, a great leader and more importantly, fair and kind.

It’s truly a pleasure to have the opportunity to work with such a great all-around person. We are beyond proud to call Etosha a colleague and friend. Thank you, Etosha, for everything you do!

 

April 19th, 2018 | , |