RoundTable Re-Engages Epic Patient Access Instructional Design Consultant

When faced with a gap in their Patient Access Instructional Design team, a MidAtlantic IDN client immediately contacted RoundTable to re-engage an exceptional Epic Cadence / Prelude Instructional Designer (ID) Consultant.  Maintaining active Epic Certifications in both Access applications and Training Environment Development (TED), the client was confident that this Epic Cadence / Prelude ID Consultant was optimally prepared to maintain educational delivery while simultaneously identifying opportunities to optimize training pathways.

“Seamless education supporting Epic Prelude and Epic Cadence utilization is critical from a patient-facing perspective,” says Rachael Battin, Consulting Practice PM.  “Scheduling and Registration are regularly the initial contact point of contact with a patient.  The information gathered and stored within Epic during those encounters informs both clinical and revenue cycle processes, and in many cases impacts process efficiency for hospital and outpatient staff and patients alike.”

RoundTable Expands Support for Established Epic IDN to Include Direct Hire and Consulting

Having successfully facilitated multiple Epic Patient Access Analyst FTE placements for a North East established Epic IDN through its Direct Hire division, RoundTable was selected to provide supplemental support for the team through Epic Patient Access Consulting.  Competing Epic optimization and enhancement projects had overextended a successful Epic Patient Access team within a complex environment.  RoundTable’s Epic Patient Access Analyst Consultant will leverage expertise within patient access workflows, best practices, and Epic-specific functionality to alleviate bandwidth strain and allow for on-time completion across numerous projects.

“RoundTable’s ability to succeed in offering both Epic Direct Hire and Epic Consulting resources allows us to holistically support our clients.  We are actively partnered with them to fill gaps on their team, whether short or long-term, without limitation,” advises Lauren Rosenthal, Director of Delivery & Operations.

RoundTable Listed Among 20 Most Promising Healthcare Consulting Companies in 2019

In February’s Healthcare Special of CIOReview, a magazine notable for its reporting on enterprise information technology, RoundTable Strategic Solutions was listed as one of “The Top 20 Most Promising Healthcare Consulting/Service Companies” for the year. The accolade came after a rigorous assessment of healthcare service providers by a panel of hospital and health system CEOs, CIOs, and vice presidents, alongside CIOReview’s own editorial board. RoundTable garnered attention for being an “End-To-End full-service healthcare IT, Revenue Cycle and operational change management consulting firm serving the market where clients and patients are the focal points of each engagement.”

“We’re very grateful for the recognition,” says Scott Ketchen, President, RoundTable Strategic Solutions. “The successes we bring to our clients are a reflection of our values, and the methodology we employ in our core service areas—Strategic Growth and Execution with HCRM, Patient Engagement/Access, Revenue Cycle Performance, and Talent Acquisition. We will continue to be committed to aiding healthcare providers in their pursuit of optimum care for their patients.”

RoundTable’s Healthcare Customer Experience & Relationship Management (HCxRM) Services Utilized by Nationally Recognized Physician Organization

As Health Systems and Physician Groups embrace “healthcare consumerism” they need to take a closer look at how they are solving for Patient Access, Growth, Retention, Experience, and Price Transparency. A nationally recognized physician group engaged RoundTable Strategic Solutions to begin the fundamental steps required for health systems to prepare and embrace the national shift towards “healthcare consumerism.”

“Consumers will choose value on their own terms and health system leadership must begin addressing consumer demands and expectations. RoundTable is ensuring its customers are on the leading edge of creating a value-based consumer-oriented patient experience,” says Denise Cuddeback, Senior Vice President and leader of RoundTable’s HCxRM consulting services. (more…)

January 9th, 2018 | , |