A community hospital is embracing the shift towards consumerism by centralizing Call Center functions to support a better patient experience and timely access to care for specialties. This growing community hospital engaged RoundTable’s Management Consulting Division to provide strategic advisory and process design to support the physician enterprise during operational specialty care transformation projects. “We will be assisting in several key areas with a primary focus on centralizing Call Center functions and using our proprietary Analytical tools to aid the change management process and facilitate physician engagement,” says Kyle Swarts, Senior Vice President & Partner.
Clients continue to call on RoundTable to assist their organization in strategizing and implementing Centralized Services in the areas of Call Centers, Revenue Cycle and Hospital Outpatient Scheduling. “Our programmatic approach and ability to leverage our tools to turn data into information, coupled with hands-on operational re-design experience, makes us a unique and desirable partner,” says Kyle Swarts.