Operational Benefits of Centralization/Regionalization

  • Ability to remove non-essential POC functions from the office.
  • Improves ability to focus on the “face to face” experience with the patient/customer.
  • Decompresses local practice leadership.
  • Ability to build leadership expertise in specific functions- call management, triage, training, other centralized functions.
  • Improved Telephony platforms- On-hold messaging, call recording, customer surveys, performance data, etc.
  • Scalable problem solving.
2017-03-27T11:44:39+00:00 March 27th, 2017|Uncategorized|