Ability to remove non-essential POC functions from the office. Improves ability to focus on the “face to face” experience with the patient/customer. Decompresses local practice leadership. Ability to build leadership expertise in specific functions- call management, triage, training, other centralized functions. Improved Telephony platforms- On-hold messaging, call recording, customer surveys, performance data, etc. Scalable problem solving.
Implementing a robust Revenue Integrity program is essential to bridging the all too persistent gap between the full reimbursement to which an organization is entitled, and actual reimbursement realized within the traditional Revenue Cycle Management process. Many organizations are aware that they are affected by revenue leakage, but quantifying and eliminating revenue leakage can prove a daunting task. A successful Revenue Integrity Program will eliminate the traditional Revenue Cycle departmental silos that contribute to these challenges, aligning the Charge Description Master (CDM) and the rest of the Revenue Cycle process, and defining a holistic approach to charge capture which impacts all related departments. RTSS has guided a number of large and complex client organizations in mitigating risk to revenue through Revenue Integrity efforts, including providing Interim Leadership, gap assessment, CDM analysis and consolidation, auditing, facilitating operational engagement, and providing knowledge transfer and mentorship to client internal resources. Our methodology has identified several guiding principles which are key [...]