We offer a new front door because the “first touch” matters.
As a team of healthcare IT, Revenue Cycle and HCxRM leading strategists, we use our expertise to solve major problems in the healthcare industry. It is time to end the challenge of customer growth and experience through Access, Call Centers, HCRM and Revenue Growth and Integrity.
We offer services and solutions that place the client and patient as the focal point of each engagement while providing value to their health organization. We are increasing a value-based consumer oriented experience.
Customer Experience & Relationship Management (HCxRM)
Customer Experience is critical for growth and retention.
Consumerism has disrupted major industries including retail, financial services and more. Now it’s healthcare’s turn. Patients want you to know them, they want a seamless, connected and synchronized experience that they experience in other service lines.
RoundTable’s team of experts are designing tailored strategies for our clients, resulting in higher patient retention and new patient growth.
Value + Engagement = Growth
We share our knowledge to assist our clients in learning more about their patients’ journey. Knowing your customer/patient from a 360 degree view of patient and household, while creating a seamless and consistent omni-channel experience with the right service at the right time and in the right place will yield a superior touch. That touch for the first time is beneficial for new patients. Coordinating “all” touches will assist with the ongoing challenge of retention.
Revenue Cycle Growth, Integrity and Leadership
Health systems, hospitals and physician groups face continuous pressure to determine revenue opportunities, reduce costs, gain and retain patients in growing its practice. With the continuing changes in the healthcare industry, organizations are being forced to change the way they operate.
Our team helps such organizations focus on revenue cycle management in a new way. We assist our clients in ensuring revenue integrity by considering the entire revenue cycle from the back office to the mid-cycle and the front end.
We have guided a number of large and complex client organizations in mitigating risk to revenue through Revenue Integrity and Growth efforts, including providing gap assessment, Interim Leadership, CDM analysis and consolidation, auditing, facilitating operational engagement and providing knowledge transfer and mentorship to client internal resources.
Our methodology has identified several guiding principals which are key to executing an effective Revenue Cycle Integrity and Growth Program: Compliance, Standardization, Cultural Collaboration and Resources.
Implementation and Optimization Support
As health systems and provider organizations embrace the changes in our healthcare landscape, it is critical to ensure you have the right IT capabilities, tools, and skilled resources in place to support your organization now and into the future. Reimbursement changes, cost pressures, interoperability requirements, market consolidation and evolving business models requires Executive Leadership to carefully examine, develop and implement affordable IT solutions.
Our experienced IT consultants provide healthcare organizations a best-practices approach to maximize the benefit of Epic, Cerner, MEDITECH, Allscripts, athena, NextGen, GE and eCW applications. The RoundTable team brings a unique method utilizing consultants who possess both application and operational knowledge. Combined with our methodology and approach, our team has a proven track record of guiding and advising healthcare organizations through EHR and revenue cycle implementation and optimization engagements.
