Job ID: 3059
Job Location: Northeast

EpicCare Ambulatory Application Coordinator - Northeast


RoundTable is seeking an EpicCare Ambulatory Application Coordinator for a client located in MA. This role is permanent in nature and with a healthcare facility that is going through an Epic Implementation and going live in Fall 2020. The facility has strong leadership in place, seeking a strong resource in helping to build out their Ambulatory team for years to come.

Job description

Reporting to an Epic Project Manager, the Epic Application Coordinator/Analyst is the primary support contact for their assigned application. This position is actively involved in all aspects of system design, build, and testing while also coordinating all issues that arise during the project for their assigned application area. Must be very knowledgeable about the facility’s policies, procedures, and business operations.


Primary Duties and Responsibilities:

• Acts as the primary support contact for the application’s end-users;
• Identifies issues that arise in their application area as well as issues that impact other application teams, and works to resolve them;
• Guides workflow design, build, and testing of the system; analyzes other technical issues associated with Epic software;
• Provides analysis on system design specifications and system/product evaluation;
• Identifies and implements requested changes to the system;
• Serves as liaison between end users’ workflow needs and Epic implementation staff;
• Maintains regular communication with Epic representatives, including participating in weekly project team meetings;
• Works with Epic representatives, the facility’s business units, and end users to ensure the system meets the facility’s business needs in regards to the project deliverables and timeline;
• Develops an understanding of operational needs to set the direction for facility’s workflows by attending site visits, validation sessions, and other integrated sessions;
• Translates business needs into system functionality requirements through application configuration and build activities;
• Creates and maintains high quality system, report, and interface test scripts;
• Participates in training and working with end users;
• Troubleshoots problems and questions;
• Reviews the status of projects and issues on an ongoing basis with leadership;
• Holds weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget and upcoming milestones;
• Develops and implements data queries and reports as needed;
• Develops customer and system documentation as required;
• Follows appropriate departmental change control procedures and protocols;
• Follows established Information Technology Infrastructure Library (ITIL) process for documentation and delivery of support services, with proper documentation using ITS Service Management software (Service Now);
• Responds thoroughly and promptly to customer needs and meets Service Level Agreements as defined in conjunction with our customers;
• Performs and completes other duties as assigned.

Job Requirements

Knowledge, Skills, and Abilities:
• Bachelor’s degree in healthcare or related field, or equivalent combination of education and experience;
• Epic Ambulatory Certification required;
• Must be able to obtain Epic certification as outlined by program requirements;
• Minimum of five (5) years of related experience, including experience with healthcare information systems and clinical operations;
• Solid understanding of clinical workflow relevant to assigned application team;
• Experience in developing and integrating business processes;
• Demonstrated flexibility with respect to changing end-user business needs;
• Ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible;
• Ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner;
• Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others;
• Ability to communicate information clearly and concisely with project leadership and subject matter experts;
• Ability to gain trust and establish effective relationships with Epic counterparts;
• Ability and willingness to learn new software and systems;
• Ability to understand and develop complex technical system configurations and workflows independently;
• Ability to listen attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy;
• Seeks, logically examines, and interprets information from different sources to determine a problem’s cause and develops a course of action to resolve the problem and to prevent its recurrence;
• Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures;
• Ability to interact with clinical or business areas to gather and understand workflow and technical requirements;
• Ability to work flexible schedules to meet job requirements; requires occasional after hours support.

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