After its successful facilitation of a comprehensive CRM Vendor Selection and assessment of the current physician and hospital call center functions at a community health system located in the mid-west, RoundTable was selected to standardize and centralize hospital outpatient scheduling processes.
“Exhibiting the need for centralized operations is becoming a trend among systems in the healthcare industry. It’s up to us to share our expertise and resources to make a change and provide the playbook and solutions that will provide a better overall patient experience,” said Denise Cuddeback, Senior Vice President, Management Consulting Services. “By working with this health system in the journey towards centralization of key operational functions, we are ensuring that their patients have timely access to care and services in the community they serve.”
“We are thrilled to continue sharing our recommendations and best practices with this health system, and believe that this new contract of services is a true testament to our quality of work and expertise in this market space of Healthcare Customer Experience and Relationship Management,” said Kyle Swarts, Senior Vice President & Partner.