The overall concept of “business intelligence” is nothing new within Healthcare, and specifically within the Epic client community. With the data capture and storage capabilities afforded within the Epic suite of products, organizations are faced with a twofold challenge:
- Transforming seemingly infinite (and potentially bulky) data points into a comprehensive body of knowledge about the organization’s patients, care, and costs and
- Utilizing that data in a timely manner to drive key business decisions – improving processes, reflecting compliance, and supporting decision making.
A robust Epic-Centric Business Intelligence strategy is built around leveraging timely, enterprise-wide data to bring about meaningful change, improve the quality of patient care, and maximize revenue integrity. Reports themselves are meaningful tools, but the information therein doesn’t become powerful until it becomes actionable. Data transformation and report generation are no longer the end goal, but the catalyst to propel an organization to improve enterprise-wide performance.
Effectively leveraging business intelligence is established by first defining organizational guidelines and expectations around reporting. Business and clinical perspectives will be unified to identify reporting needs, how to implement action into clinical and business workflows based on identified trends, and how to evaluate the impact of action taken. The other critical perspective comes in the form of technical resources who understand the data/workflow drivers and can identify and leverage Epic tools that will best meet reporting needs, including:
- Reporting Workbench – Epic’s operational “real-time” reporting tool, directly linked to EHR access, which has substantial restrictions so that it doesn’t slow active system operations.
- Clarity Reporting – Epic’s analytical reports with advanced data reach, pulling from the SQL/relational database Clarity, from which as there is no limitation of data accessed but that data runs behind real-time.
- Radar – Epic’s dashboard tool, which can be customized to individual job functions to visually summarize data in easily understandable forms, like graphs, and include links to end users’ relevant reporting.
- Cogito – Epic’s enterprise data warehouse solution, centered around healthcare – capable of integrating multiple data sources (including Clarity), providing a central data repository for clinical, financial, and business data.
- Healthy Planet – Epic’s population health-specific tool, designed to accommodate accountable care organizations, with additional embedded tool capabilities that can allow provider users to personalize data analysis and conduct preliminary research.
RoundTable Epic-Certified/Business Intelligence resources have the ability to guide client organizations in developing and maximizing data governance processes and creating actionable reporting. As a result, our client organizations are able to quantify overall performance, clinical quality, and patient satisfaction, while identifying and addressing any gaps in care delivery and improving revenue cycle efficiency. No one in healthcare leadership needs “a report” to tell them that quantification, comparison, and action around these key indicators will continue to drive an organization forward in an increasingly cost/quality/consumer conscious market.
Authored by Lauren Rosenthal, Director Delivery/Operations, & Kyle Swarts, Senior Vice President