RoundTable Strategic Solutions (RoundTable), Baltimore based, nationally recognized full-service healthcare IT, Revenue Cycle and operational change management consulting firm, announces today the expansion of one of its service lines during its fifth year of business. The company is also pleased to introduce new key team members.
Consumerism has disrupted major industries including retail, financial services and now healthcare. As a result, health systems and physician groups are taking a closer look at how they solve for Patient Access, Growth, Retention, Experience and Transparency.
“Patients want a seamless, connected and synchronized experience they have come to expect in other service industries,” said Denise Cuddeback, RoundTable’s Senior Vice President, Management Consulting Services. “Consumers will choose value on their own terms and health systems must continue to address consumer demands and expectations. This starts by recognizing that we, the delivery systems, often don’t truly understand what problems we are solving for, nor the reality of the complexity and culturally-charged challenges to successfully execute on enterprise wide transformations of this degree.”
Our team of experts recognized this need for healthcare systems and physician groups – big and small – and are designing tailored management strategies for clients, aimed at retaining existing customers, and strategically gaining new. Healthcare Customer Experience & Relationship Management (HCxRM) is among RoundTable’s core services. Our team of strategic and operational experts provide health systems and physician groups a deeper understanding of their patient and customer’s healthcare journey. We develop strategic designs and operational execution plans, including organizational readiness necessary to improve that experience across the care continuum. (more…)