Consultant Shout Out – Melissa Wheatley-Coleman, Cerner PharmNet Solution Expert

Melissa has been a valued member of the RoundTable team in support of several of our client’s pharmacy-based initiatives as a SME in Cerner PharmNet. She is well-versed in best-practice Cerner PharmNet design as it relates to Medication Reconciliation, Meds Process, Barcode Medication Administration, ePrescribe among much more. Her responsibilities have consistently included formulary build and/or clean-up, order catalog clean-up, order sentence design (OEF’s) & build, PowerPlan design & build (meds)in both implementation and optimization capacities.

Our clients have raved about her broad-spectrum experiences, allowing her to have an analytical eye when identifying process or system-based inefficiencies. With 15years of Cerner experience under her belt, Melissa’s technical expertise perfectly complements her calm and collective demeanor which enables her to seamlessly support our client’s during their organizational changes. Numerous client representatives and Pharmacy stakeholders have made positive references to her “soft touch” approach in their respective system clean-up and implementation efforts.

We are so fortunate to have you on the RoundTable team, Melissa.  Thank you for all that you do!

May 17th, 2018 | , , |

Consultant Shout Out – Lorna Dunbar, Certified EPIC HIM Project Manager/Builder

Lorna Dunbar, a Certified Epic HIM Project Manager/Builder,  describes herself as “not your average consultant,” and we couldn’t agree more!  Lorna is the quintessential HIT consultant, marrying an in-depth knowledge of operations and Epic and 3rd-party application functionality related to all things Health Information Management (HIM), a professional “grace under pressure” delivery, fine-tuned analytic approach to solve complex problems, and a fantastic sense of humor.  Her HIM expertise extends through Clinical Applications and Revenue Cycle, and Lorna effectively understands and communicates the downstream impacts of proposed solutions to identify the one best-suited to address the challenge.

In her almost 4 years of engagement with RoundTable, Lorna has served multiple roles, including Epic HIM Project Manager, Lead Build/Integration Consultant, and Interim IT Operations Leader.  Throughout her tenure in these roles, Lorna has successfully executed countless jobs on behalf of the client, repeatedly demonstrating patience, flexibility, collaboration, and a “no job too big or too small” mentality.  She mentors client IT and operations staff to equip them with the tools to be successful in their roles, and lends her SME perspective to our RoundTable internal team.

We are so fortunate to have you on the RoundTable team, Lorna.  Thank you for all that you do!

Consultant Shout Out – Etosha McGee, Revenue Integrity Leader

As one of Healthcare’s premiere Revenue Integrity consultants and leaders, Etosha McGee is our featured Consultant Shout Out of the Week.

Etosha leverages her deep Revenue Cycle operations experience in both the hospital and ambulatory settings, her IT expertise, and strong leadership skills to support clients in developing and enhancing Revenue Integrity programs and teams throughout the country. She has an incredible ability to understand all aspects of the Revenue Cycle from such a strategic perspective that allows her to lead high performing teams and develop robust programs.

Expectations for Etosha always seem to be high due to her strong background and experience, but she somehow always seizes to exceed them. Clients, colleagues and friends know her to be progressive, intellectual, a great leader and more importantly, fair and kind.

It’s truly a pleasure to have the opportunity to work with such a great all-around person. We are beyond proud to call Etosha a colleague and friend. Thank you, Etosha, for everything you do!


April 19th, 2018 | , |

Leading Integrated Delivery System in MidWest Engages RoundTable to Serve as Interim System Vice President, Revenue Cycle

One of the nation’s leading Integrated Delivery Systems has engaged RoundTable Strategic Solutions to serve as the Interim System Vice President of Revenue Cycle and will provide leadership for all activities related to the management of the physician/professional revenue cycle.

Our Executive Revenue Cycle Consultant will be responsible for providing leadership and oversight of operational and financial decisions and performance of the Revenue Cycle for the Physician and Ambulatory Services Organization across all six regions of the health system.

“When clients work with our consultants in an interim position, they understand the true value of our resources as they share their knowledge and expertise with the internal and external constituents involved in the process,” said Art Lopez, Regional Vice President.  “Their ability to provide a strategic vision, educate and mentor the existing team, implement and improve the system, while identifying opportunities for continued improvement, create an overall operational effectiveness and value-added service to the client.”

To learn more about Interim Healthcare IT Resources, visit our two-part blog series “Accelerating Change with Interim Healthcare Executive Leadership.”


Consultant Shout Out – Diane McEntire, Revenue Cycle Interim Executive and Operational Strategist

Diane is an absolute rock star in her ability to oversee and produce results in the areas of patient access, charge capture, coding, compliance, revenue cycle management and medical billing for large group practices and academic medical centers.  Her drive and expertise continue to yield revenue maximization through process improvement while motivating teams, especially in times of organizational change.

She is a great leader and has a knack for jumping right into a project and establishing herself in the culture.  Her ability to lead and mentor full time employees and develop processes and standardizations, have assisted in improving overall performances for the organizations in which she works.

Diane is a phenomenal Healthcare Executive Consultant, leader and overall genuine person.  We are thrilled to have Diane as our team member.  She never seizes to amaze us!

Consultant Shout Out – Rockel Marquis, Cerner Custom Developer

At RoundTable, we recognize that our success is 100% attributable to our team of professionals. This week’s “Consultant Shout Out” is Rockel Marquis, RoundTable’s premier Cerner Custom Developer. Rockel is now working on her third engagement with RoundTable and has been an absolute rock star in answering our client’s requests for MPage development, CCL data extraction, custom Smart Templates for vital signs and more. She has assisted clients through system conversions, Cerner customization post-GoLive, and clinical quality reporting just to name a few.

Rockel’s output consistently exceeds client expectations in regard to her final product and turnaround time on delivery. Client feedback related to her Cerner expertise is constantly positive and impressive. We are so lucky to have her on our team and as a representative of who we are!

Thank you for all of your hard work, Rockel!

March 23rd, 2018 | , |

RoundTable Selected by Mid-West Integrated Health System to Redesign and Optimize OP Centralized Scheduling Services

After its successful facilitation of a comprehensive CRM Vendor Selection and assessment of the current physician and hospital call center functions at a community health system located in the mid-west, RoundTable was selected to standardize and centralize hospital outpatient scheduling processes.

“Exhibiting the need for centralized operations is becoming a trend among systems in the healthcare industry.  It’s up to us to share our expertise and resources to make a change and provide the playbook and solutions that will provide a better overall patient experience,” said Denise Cuddeback, Senior Vice President, Management Consulting Services.  “By working with this health system in the journey towards centralization of key operational functions, we are ensuring that their patients have timely access to care and services in the community they serve.”

“We are thrilled to continue sharing our recommendations and best practices with this health system, and believe that this new contract of services is a true testament to our quality of work and expertise in this market space of Healthcare Customer Experience and Relationship Management,” said Kyle Swarts, Senior Vice President & Partner.

March 15th, 2018 | , |

Large Mid-Atlantic Integrated Delivery System Hires RoundTable for Cerner Clinical Consulting

A community-based health system serving the Baltimore/Washington region retained two RoundTable Cerner Pharmacy IS (PharmNet) resources to assist the system in transferring two newly acquired hospitals onto their Cerner platform.  The consultants will assist in the formulary build, order sentence development, implementation of worklists, PowerPlan creation, among other tasks, as they support our client’s data migration effort.

“We continue to grow our firm with the most solid, knowledgeable resources because of their ability to exceed expectations, our team’s commitment to unparalleled account management, and our results-driven strategies. We are thrilled to share the talents of these experts with our client to assist them in their acquisition growth plans,” said Kyle Swarts, Senior Vice President & Partner.

March 14th, 2018 | |

RoundTable Keeps Learning and Networking – AMGA Conference in Phoenix

With almost half of the physician workday spent on EHRs and administrative desk work, RoundTable is working to alleviate the link between EHR efficiency and provider burnout. “We are looking forward to learning more about the efforts from Lehigh Valley Health Network on this topic during the AMGA’s annual conference in Phoenix,” said Art Lopez, RoundTable’s Regional Vice President.  “We will take this time at AMGA to network with healthcare leaders in hopes of bettering our nation’s approach to patient care and share thoughts about our Healthcare Customer Experience and Relationship Management (HCxRM) service line.”

March 7th, 2018 | , |

RoundTable Participates in the Revenue Cycle Summit at HIMSS18

RoundTable team members will be attending the Revenue Cycle Solutions Summit at HIMSS18 on Monday, March 5. Revenue Cycle professionals have their hands full – whether it’s pricing transparency, delivering great patient experience, improving workflow, managing denials, among other tasks. As a firm that delivers the strategies that can help improve the Revenue Cycle from start to finish, this educational and networking experience is a key opportunity to showcase our services and continue expanding our Revenue Cycle services.

March 5th, 2018 | , |