RoundTable Expands Healthcare Management Consulting Service Line

RoundTable Strategic Solutions (RoundTable), Baltimore based, nationally recognized full-service healthcare IT, Revenue Cycle and operational change management consulting firm, announces today the expansion of one of its service lines during its fifth year of business.  The company is also pleased to introduce new key team members.

Consumerism has disrupted major industries including retail, financial services and now healthcare.  As a result, health systems and physician groups are taking a closer look at how they solve for Patient Access, Growth, Retention, Experience and Transparency.

“Patients want a seamless, connected and synchronized experience they have come to expect in other service industries,” said Denise Cuddeback, RoundTable’s Senior Vice President, Management Consulting Services. “Consumers will choose value on their own terms and health systems must continue to address consumer demands and expectations.  This starts by recognizing that we, the delivery systems, often don’t truly understand what problems we are solving for, nor the reality of the complexity and culturally-charged challenges to successfully execute on enterprise wide transformations of this degree.”

Our team of experts recognized this need for healthcare systems and physician groups – big and small – and are designing tailored management strategies for clients, aimed at retaining existing customers, and strategically gaining new. Healthcare Customer Experience & Relationship Management (HCxRM) is among RoundTable’s core services. Our team of strategic and operational experts provide health systems and physician groups a deeper understanding of their patient and customer’s healthcare journey. We develop strategic designs and operational execution plans, including organizational readiness necessary to improve that experience across the care continuum. (more…)

February 22nd, 2018 | , |

Epic Practice Continues to Grow – Access, Revenue Cycle, Clinical Applications & Reporting

RoundTable Strategic Solutions Epic Consulting Practice continues to grow by providing experienced certified resources and operational consultants to four (4) NEW customers in January! Our new customers represent a variety of healthcare systems, academic medical centers and services organizations throughout the country utilizing the Epic platform. We are providing consultants to assist with a variety of engagements including:

  • Cadence, Prelude & ADT Implementation & Operational Re-Design
  • Resolute PB Project Management
  • Beacon & Willow Clinical Pharmacist
  • Clarity Reporting

“New and existing clients continue to partner with RoundTable and see that we aren’t just another consulting firm. Our consultants and their ability to deliver, coupled with our account management and culture, creates a positive experience for our customers,” says Kyle Swarts, Senior Vice President and Partner.

February 7th, 2018 | |

RoundTable’s Healthcare Customer Experience & Relationship Management (HCxRM) Services Utilized by Nationally Recognized Physician Organization

As Health Systems and Physician Groups embrace “healthcare consumerism” they need to take a closer look at how they are solving for Patient Access, Growth, Retention, Experience, and Price Transparency. A nationally recognized physician group engaged RoundTable Strategic Solutions to begin the fundamental steps required for health systems to prepare and embrace the national shift towards “healthcare consumerism.”

“Consumers will choose value on their own terms and health system leadership must begin addressing consumer demands and expectations. RoundTable is ensuring its customers are on the leading edge of creating a value-based consumer-oriented patient experience,” says Denise Cuddeback, Senior Vice President and leader of RoundTable’s HCxRM consulting services. (more…)

January 9th, 2018 | , |

Mid-Atlantic Health System Selects RoundTable’s Cerner Clinical Team for 6 Month Optimization Project

RoundTable Strategic Solutions continues to expand its Cerner Consulting Practice and has been engaged by a leading Mid-Atlantic health system to drive a large scale EHR optimization initiative that includes both inpatient and ambulatory applications.  RoundTable will serve in the following optimization roles: Clinical PM, SurgiNet/Anesthesia, Dynamic Documentation Analyst, PowerChart Ambulatory/Health Maintenance Analyst, and Cerner CORE Analyst.


January 4th, 2018 | , |

RoundTable Continues to Expand Its Team with New Director

RoundTable Strategic Solutions expands its team with the addition of Mike Schwob, Director of Management Consulting. With more than 10 years of industry knowledge and experience, Mike provides expertise in primary care strategic growth and marketing analytics.  His principal professional focus areas include consumer-centric analytics, Access and convenience, unique primary care growth analytics, program evaluation and management, Marketing ROI attribution and CRM analytics.  (more…)

November 15th, 2017 | , |

Nationally Recognized Academic Medical Center in Boston Engages RoundTable to Serve as Interim Director of Patient Financial Services

One of the nation’s leading Academic Medical Centers has engaged RoundTable Strategic Solutions to serve as the Interim Patient Financial Services Director and will work in collaboration with the Vice President of Revenue Cycle to oversee the PFS department and team. “Our Executive Revenue Cycle Consultant will be responsible for providing leadership and oversight of operational and financial decisions and performance pertaining to PFS for Professional and Hospital Billing,” says Art Lopez, Regional Vice President.

“Organizations see the value in partnering with RoundTable as our proven approach provides clients with experienced consultants and solutions that leverages operational re-design, reduces manual processes using information technology and creates a sustainable model for growth within today’s healthcare delivery and rapidly changing reimbursement model,” says Kyle Swarts, Senior Vice President & Partner.

November 3rd, 2017 | |

RoundTable Gains Healthcare Industry Expert Denise Cuddeback as Senior VP of Management Consulting

RoundTable Strategic Solutions, Baltimore based, nationally recognized full-service healthcare IT, operational change management and direct hire consulting firm, is thrilled to announce today that Denise Cuddeback joins the team as Senior Vice President of Management Consulting.  Denise is a nationally recognized leader in Healthcare Operations and Solutions Design in areas such as Revenue Cycle, Care Coordination, Customer Relationship Management, Access & Contact Center, and Operational Efficiency leveraging Lean Six Sigma methodologies.


October 23rd, 2017 | |

Large Healthcare Organization Engages RoundTable to Serve as Epic Revenue Cycle Project Manager

A leading healthcare organization engages RoundTable Strategic Solutions to serve as their Epic Revenue Cycle Project Manager to assist with a large-scale implementation. “Healthcare organizations see the value RoundTable’s consultants bring to each client engagement. They have partnered with large Consulting Firms in the past only to quickly identify significant gaps in their hands-on application and revenue cycle operations experience,” says Kyle Swarts, Senior Vice President.


October 2nd, 2017 | |

RTSS Attending Annual Cerner Health Conference

RoundTable Strategic Solutions is excited to be participating in its 2nd Cerner Health Conference. “We have added 10 new Cerner Clients since the 2016 conference and continue to add tremendous value to our customers to include Cerner Patient Accounting, Clinical and Technical consulting services. This event provides healthcare and provider organizations a great opportunity to collaborate with the goal of improving care and the lives of patients throughout the country,”  said Kyle Swarts, Senior Vice President.

October 2nd, 2017 | |