Improving the Provider and Patient Experiences Do Not Need to Conflict With Each Other

In today’s healthcare environment, providers are faced with a multitude of tasks that go beyond simply diagnosing patients. Their day-to-day work efforts span from refilling prescriptions and reviewing lab results to the copious documentation requiring digital storage in the EHR. All this work results in shorter visits, fewer patients being seen, and longer work hours catching up on the documentation, notes and inbox messages - leading to provider fatigue and a lack of satisfaction. The challenges that providers face is a domino effect that results in difficulties for patients to schedule appointments at the time of need, at a convenient location and with their provider of choice.  When patients end up getting an appointment, they find themselves waiting in the office long after their scheduled appointment time to be seen. Worst of all, when they are finally seen, the provider briefly speaks to them and is forced to rush off to try to stay on schedule or [...]

2018-02-07T17:10:56+00:00 February 7th, 2018|Access|

HIT Direct Hire Recruitment Best Practices

Healthcare IT talent - specifically Epic certified and Cerner experienced - is a limited and complex commodity, making the recruitment and retention process for these experts equally complex in a tight, candidate-driven market. The majority of HIT FTE roles are crucial in keeping optimal clinical and operational workflow. If the roles are not filled with the perfect talent, there will be a significant and immediate impact on care delivery, revenue cycle, operational and fiscal performance, HIT internal team retention, and stakeholder satisfaction.  This scenario is daunting for hiring leaders, many of whom feel like they are not in control of the recruitment process. Through many decades of healthcare direct hire recruitment success paired with deep healthcare industry expertise, RoundTable has identified key areas where hiring leaders can take control of the complex recruitment process, while making all the difference in identifying, recruiting and retaining the right talent: Make hiring a top priority. Many daily “fires” distract from [...]

2017-12-20T21:28:08+00:00 December 20th, 2017|Cerner|

Accelerating Change with Interim Healthcare Executive Leadership – Part 1

An Interim Healthcare Executive Leadership strategy can help healthcare organizations and medical group practices to: 1. Accelerate change, 2. Catalyze operational initiatives, and 3. Keep the organization moving forward. During the often 6-month plus process for recruiting a replacement for a key executive role, or during a time of leadership transition where the long-term value of the role is being assessed, the deployment of an Interim Healthcare Executive Leader can give senior leaders and their board of trustees a much-needed boost in these very challenging times. What Roles Do Interim Healthcare Executive Leaders Play? Interim Healthcare Executive Leaders are highly experienced, adaptable and reliable professionals.  They are enthusiastic and intrepid change agents who can quickly assess operational performance gaps, existing management strengths and weaknesses, and opportunities for improved physician alignment and integration. They provide senior leadership and/or the board of trustees the time they need to focus on other pressing issues during a prolonged leadership transition. More [...]

2017-12-20T18:24:20+00:00 December 7th, 2017|Interim Healthcare Executives|

Growth in the Industry = Growth for the Firm

RoundTable Strategic Solutions Adds Members to the Team In a time when the global Healthcare IT market continues to grow each day, minute or even second, RoundTable Strategic Solutions is experiencing its own growth.  As a local Baltimore based, nationally recognized full-service healthcare IT, operational change management and direct hire consulting firm, we understand the need to perform at the same rate and momentum as the rapidly growing industry. In order to keep up with the growth, expected to reach $280.25 billion by 2021 with 15.9 percent growth (based on Report by Research N Reports), RoundTable is building its team to meet the demand in the healthcare market.  Just recently, RoundTable hired two industry experts to launch a Charlotte, NC office to accompany its Baltimore and Boston offices.  Additionally, the firm added a Director of Marketing and Communications to the team. “Our growing team is thrilled to have Denise, Mike and Nicole join us,” said Scott Ketchen, [...]

2018-02-07T10:41:22+00:00 November 15th, 2017|Uncategorized|

Growth & Operational Re-Design: Building a Sustainable Model

Over the last seven years, many healthcare systems (hospitals and physician groups) across the country have seen significant growth through acquisition. Gaining market share through acquisition provides an immediate competitive advantage, however, this type of inorganic growth impacts revenue cycle, financial performance and the overall consumer experience. In recent months, CFOs, Vice Presidents of Revenue Cycle, and Executive Directors have engaged RoundTable Strategic Solutions to develop a go-forward strategy to improve the financial viability and stability of their organization while identifying opportunities to enhance/optimize patient access and the overall consumer experience. Our proven approach provides clients with solutions that leverage operational re-design, reduce manual processes using information technology and create a sustainable model for growth within today’s healthcare delivery and rapidly changing reimbursement model. RoundTable’s Management and Revenue Cycle Consulting teams are guiding many large and complex healthcare delivery systems in the following areas: • DRIVING A NEW CULTURE OF PERFORMANCE & GROWTH: Providing Interim Revenue Cycle [...]

2017-12-20T21:29:00+00:00 November 8th, 2017|Management Consulting, Revenue Cycle|

Immediate ROI – 30% Improvement in Clean Claim Results in 2M Financial Improvement

RoundTable Strategic Solutions was recently engaged by an IDN to provide Cerner Revenue Cycle Advisory Services and to drive best practices for its Cerner Revenue Cycle Implementation. In two-short weeks, the RoundTable Executive Consultant drove the organization towards a 30% improvement in the Clean Claim Rate resulting in a 2M financial improvement. Organizational Challenge: PCP Claim Errors in Excess of 2M Two (2) Weeks Post Live RoundTable Approach: Using the Claim Error Analysis Report, RoundTable identified a trend/pattern in the top four (4) Claim Errors that were driving a large volume of claim edits and A/R within Cerner Revenue Manager. Given our revenue cycle operations AND Cerner Patient Accounting application expertise, RoundTable was able to implement a "Cerner Rule" that modified the interface and immediately reduced the Claim Errors. Impact & ROI: In two (2) weeks, the Clean Claim Rate Increased by 30% and resulted in a 2M Financial Improvement. We would welcome the opportunity to share [...]

2018-01-24T11:36:35+00:00 May 23rd, 2017|Uncategorized|

7 Critical Moves for Call Center Centralization Efforts

Keep the “Patient” at the Center of the Discussions & Decisions. Develop Access and Scheduling Standards. Develop and/or Broaden Service Offerings. Appointment Scheduling for new and return patients. Appointment Reminder calls/texts. Portal message management. Referral Services. Template Management Schedgistration & Pre-Registration Services Optimize Performance of Existing Call Center Services Invest in additional agent FTE, training and QA resources and space. Standardize scheduling policies and procedures across practices. Incorporate clinical resources (RNs) into the contact center. Incorporate template oversight and access monitoring into the contact center. Service offerings can be broadened and hours of operation extended to offer clients more value and offer patients more convenience. Create new hire ‘boot camp’ that includes soft skills training. Develop competency-based testing for new hires and annual assessment of skills for all scheduling and registration staff.  Develop a competency assessment tool to document agent’s skills vs. expectations and complete at least annually and after new skill sets added. Implement a robust [...]

2018-01-24T11:39:04+00:00 May 5th, 2017|Uncategorized|

Epic Business Intelligence- The Report Is In: It’s Not About “The Report”

The overall concept of “business intelligence” is nothing new within Healthcare, and specifically within the Epic client community.  With the data capture and storage capabilities afforded within the Epic suite of products, organizations are faced with a twofold challenge: Transforming seemingly infinite (and potentially bulky) data points into a comprehensive body of knowledge about the organization’s patients, care, and costs and Utilizing that data in a timely manner to drive key business decisions – improving processes, reflecting compliance, and supporting decision making. A robust Epic-Centric Business Intelligence strategy is built around leveraging timely, enterprise-wide data to bring about meaningful change, improve the quality of patient care, and maximize revenue integrity.  Reports themselves are meaningful tools, but the information therein doesn’t become powerful until it becomes actionable.  Data transformation and report generation are no longer the end goal, but the catalyst to propel an organization to improve enterprise-wide performance. Effectively leveraging business intelligence is established by first defining [...]

2018-01-24T12:00:44+00:00 April 24th, 2017|Epic|

Operational Benefits of Centralization/Regionalization

Ability to remove non-essential POC functions from the office. Improves ability to focus on the “face to face” experience with the patient/customer. Decompresses local practice leadership. Ability to build leadership expertise in specific functions- call management, triage, training, other centralized functions. Improved Telephony platforms- On-hold messaging, call recording, customer surveys, performance data, etc. Scalable problem solving.

2017-03-27T11:44:39+00:00 March 27th, 2017|Uncategorized|

Revenue Integrity: Guiding Principles to Maximize Reimbursement

Implementing a robust Revenue Integrity program is essential to bridging the all too persistent gap between the full reimbursement to which an organization is entitled, and actual reimbursement realized within the traditional Revenue Cycle Management process.  Many organizations are aware that they are affected by revenue leakage, but quantifying and eliminating revenue leakage can prove a daunting task.  A successful Revenue Integrity Program will eliminate the traditional Revenue Cycle departmental silos that contribute to these challenges, aligning the Charge Description Master (CDM) and the rest of the Revenue Cycle process, and defining a holistic approach to charge capture which impacts all related departments. RTSS has guided a number of large and complex client organizations in mitigating risk to revenue through Revenue Integrity efforts, including providing Interim Leadership, gap assessment, CDM analysis and consolidation, auditing, facilitating operational engagement, and providing knowledge transfer and mentorship to client internal resources.  Our methodology has identified several guiding principles which are key [...]

2017-03-06T14:12:59+00:00 March 6th, 2017|Uncategorized|